Inside Sales Associate II

About the Role ADI, part of Resideo Inc, is North America’s leading wholesale distributor of security and low‑voltage. We are passionate about helping customers prosper in this exciting and growing marketplace. We understand the business of customer service, but more importantly, we understand that our people are our greatest asset. We hire an Inside Sales Associate to increase market share, uncover new opportunities, and provide solutions that build long‑term customer partnerships. Job Duties Meet performance targets by growing revenue and increasing the margin of assigned accounts. Increase order size, grow customer transactions, and leverage pricing tools to improve margin percentage. Expand the customer base by adding new customers. Identify opportunities and convert customer purchases from competitors. Manage all existing accounts through steady communication using the customer database. Make outbound calls and reach a minimum number of calls each day to present leads. Promote positive relationships within the ADI organization to encourage team sales and exceptional customer service. Educate customers about new products and product lines by keeping abreast of developments in the industry. Maintain and update customer interactions in the tracking system. Apply knowledge of products and services and sell them to customers. Explain features and advantages to customers in non‑technical terms. Stay up to date on new offerings, technology trends through industry news, and various other sources. Leverage ADI resources, services, and programs to educate customers. Provide an exceptional shopping experience in‑store, by phone, and online. Provide support to other duties as assigned. Requirements 1 year of sales experience. Excellent verbal and written communication skills. Computer literacy skills – basic knowledge to operate Microsoft Office. Desire to be in a sales role and be accountable for sales revenue. Preferred Skills Prior experience in retail, hospitality, or customer service with the ability to negotiate and an understanding of marketing skills. Knowledge of customer relationship management tools. Candidates who thrive in a fast‑paced, result‑driven environment by meeting and exceeding all goals and targets. Prior distribution experience. Excellent negotiation skills. Ability to work as part of a team and autonomously. Highly competitive sales skills with a desire to contribute to a winning team/organization. Benefits Medical, dental, vision, commuter benefit, pet insurance, and 401(k) participation from day one. 2 weeks’ accrued vacation time in years 1 and 2, and 3 weeks starting in year 3. 12 paid holidays each year. Four weeks’ parental leave without using vacation time. Team‑member discounts on company products and other retail/service providers. Monday to Friday working hours – no weekends. Opportunity to progress within a global business. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the “EEO is the Law” poster, “EEO is the Law” Supplement Poster, and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use the Contact Us form for assistance. #J-18808-Ljbffr ADI Global Distribution