Flexographic Technical Service Representative
Veracity Solutions
Technical Service Representative
Client seeking an experienced Technical Service Representative to support customers in the wide web flexographic and gravure printing segments. The ideal candidate will possess strong expertise in water-based and solvent-based inks, flexible packaging, pressroom operations, print troubleshooting, and customer-facing technical support. This role requires a hands-on technical professional capable of leading troubleshooting activities, supporting press trials, optimizing ink performance, collaborating with cross-functional teams, and maintaining strong customer relationships in manufacturing and packaging environments.
Technical Support & Troubleshooting
Provide technical support for wide web flexographic and gravure printing customers Perform on-site troubleshooting, ink optimization, and print performance analysis Identify and resolve technical issues related to inks, coatings, substrates, and print quality Analyze print defects and implement corrective actions
Product Implementation & Press Support
Coordinate and support press trials, product launches, and technical evaluations Support implementation of water-based and solvent-based inks and coatings Evaluate ink/substrate interactions, drying systems, and surface treatments Ensure successful product performance and customer satisfaction
Customer Relationship Management
Serve as primary technical point of contact for customer accounts Build and maintain strong customer relationships Provide technical guidance and product recommendations Respond to customer concerns regarding packaging and ink performance
Cross-Functional Collaboration
Collaborate with R&D, sales, manufacturing, and regulatory teams Support development of customized technical solutions Participate in continuous improvement initiatives and process optimization Assist with technical documentation, reporting, and communication logs
Compliance & Safety
Ensure compliance with environmental, safety, and regulatory standards Support VOC compliance and solvent handling protocols Maintain adherence to manufacturing and product stewardship requirements
Must-Have Skills
Flexible Packaging Experience Water-Based & Solvent-Based Inks Wide Web Flexographic Printing Gravure Printing Print Troubleshooting & Defect Analysis Customer-Facing Technical Support Pressroom Operations Ink Optimization & Color Matching Cross-Functional Collaboration Technical Documentation & Reporting
Education
Bachelor's Degree Preferred in:
- Chemistry
- Printing Technology
- Engineering
- Related Technical Field
OR Equivalent Industry Experience Considered
Experience Requirements
5+ years of technical support experience in flexographic and/or gravure printing environments Experience supporting flexible packaging manufacturing operations Hands-on experience with packaging materials, inks, and coatings Experience resolving customer-facing technical and print-quality issues Experience working directly with manufacturing and pressroom operations
Preferred Qualifications
Experience with color management systems (X-Rite or similar) Understanding of lamination, coating, and converting processes Familiarity with VOC compliance and safety regulations Strong presentation, communication, and customer-service skills Experience supporting large manufacturing customers
Work Environment
Hybrid work environment with flexible work-from-home days Frequent customer site visits and manufacturing plant support Fast-paced manufacturing and printing industry environment Travel up to 70% required Collaborative cross-functional technical environment
Veracity Solutions- ...fastest-growing tech-enabled business services companies in the USA, with a strong call... ...We’re hiring Dispatch Customer Service Representatives to join our growing team! In this role... ...support, help desk assistance, technical troubleshooting, and back-office processing...SuggestedWork experience placementWork at officeRemote workWork from homeShift work
MCI Careers
Iowa, Johnson County, IA11 days ago - ...Job Description We are looking for a Service Sales Professional with a track record of developing new commercial HVAC, retrofit, and replacement business. You’ll join a team providing full service HVAC and refrigeration maintenance, warranty work, controls upgrades...Suggested
gpac
Iowa City, IA2 days ago - ...Service Sales ProfessionalWe are looking for a Service Sales Professional with a track record of developing new commercial HVAC, retrofit, and replacement business. You'll join a team providing full service HVAC and refrigeration maintenance, warranty work, controls upgrades...Suggested
gpac
Iowa City, IA3 days ago - Requisition Number: 234179 Job Description Cintas is seeking a Service Sales Representative - First Aid and Safety to sell and service customers in a manner which exceeds their expectations. Responsibilities include developing and maintaining relationships with customers...SuggestedFull timeLocal areaShift workDay shift
- ...to work part-time around classes in a role that can improve presentation skills, time management skills, and networking. Sales representatives present Cutco cutlery through preset virtual or in-person appointments. Previous sales experience or knowledge is not required...SuggestedWeekly payExtra incomeTemporary workPart timeWork from homeFlexible hours
Vector Marketing
Iowa City, IA4 days ago - ...Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home! We service union and association members by matching clients to the products...Weekly payFull timeLocal areaRemote workWork from home
Zuzick & Associates
Iowa City, IA4 days ago - ...Customer Service Representative Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential duties and responsibilities include greeting potential...Temporary workShift workDay shift
- ...Customer Service Representative Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities: Greet/meet potential...Temporary workPart timeLocal areaShift workWeekend workAfternoon shift
$11.75 per hour
...Customer Service Representative Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential...Hourly payTemporary workShift workNight shiftWeekend work- ...Job Description Job Description Description: SUMMARY: The Customer Service Representative (CSR) role is to provide quality, professional customer service that consistently meets or exceeds West Music’s standards of excellence and customer expectations. This position...
WEST MUSIC COMPANY
Coralville, IA25 days ago - ...support responsibilities. Skills: ~ Strong communication, negotiation, and conflict resolution skills. ~6+ months of customer service/support experience. ~ Proficiency in Microsoft Office (Excel, Word, Outlook). ~ Strong computer, research, and troubleshooting...Work at officeMonday to FridayShift work
SGS Consulting
Iowa, Johnson County, IAmore than 2 months ago - ...Job Responsibilities: ~ The support team provides front-line technical support/information/solutions to dealers and customers on product... ..., and conflict resolution Experience with customer service / support High comfort level and experience with consumer software...Shift work
SGS Consulting
Iowa, Johnson County, IAmore than 2 months ago - ...people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...Start working todayLocal area
- ...financial solutions, driving results, and making a meaningful impact in your community? Corda Credit Union is hiring Member Services Representatives for our Coralville Branch location. This is an incredible opportunity for an individual with customer service and sales...Local area
- Taking Customer Service Calls that assist associates calling in to complete claim application process & answer questions on existing claims. NO INTERVIEW. BASE ON YOUR RESUME EXPERIENCE. Knowledgeable in disability plan eligibility, coverage and benefits; preferred Spanish...Full time
$100k
...Outside Sales Representative Forge & Build is hiring an Outside Sales Representative at our facility in Iowa City, IA, and we're looking... ...that will present and sell Forge + Build products and services. Understands and maintains knowledge of all product services...16 hoursFull timeFor contractorsMonday to FridayNight shift$11 - $13 per hour
...Family Fieldhouse Under supervision of Box Office Director, the Box Office Attendant is responsible for ticket sales and customer service for all ticketed events at Xtream Arena & Greenstate Family Fieldhouse. This role will pay an hourly rate of $11.00 to $13.00....Hourly payPart timeWork at officeLocal areaFlexible hoursNight shiftWeekend workEarly shift- ...Patient Service Representative (PSR) Flexible Position!! Preferred candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description...Contract workFlexible hoursWeekend workAfternoon shift
- ...scheduled or as needed. This position will also perform a variety of other administrative and clerical duties that support client services. These duties will vary as agency needs fluctuate. The schedule is primarily M-F, 9am-5pm. Core Duties OFFICE DUTIES Substitute for...Full timeWork at officeTrial periodRelocation package
- ...Dental insurance Health insurance Paid time off Vision insurance Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Chad Burtch - State Farm Agent, you will generate the kind of exceptional client...
$50k - $75k
...financial solutions. Our sales team brings in new business, and our service team keeps clients happy, protected, and supported. We... ...real careers. We are seeking a motivated Customer Service Representative to support both our current customers and the business written...For contractorsWork at office$45k - $50k
Customer Service Representative - State Farm Agent Team Member Full Time in Iowa City - IA 401(k) Bonus based on performance Health insurance Opportunity for advancement Paid time off About Our Agency I opened my State Farm agency in 2007 and currently lead a close...Full timeFor contractorsCasual workWork at officeFlexible hours$50k - $70k
Overview Customer Service Representative - State Farm Agent Team Member. Role with Chad Burtch - State Farm Agent focused on generating exceptional client experiences to support the growth of a successful insurance agency. The position emphasizes attention to detail, customer...Full timeFor contractorsWork at office$500 per month
Overview Come join our team! We have an immediate need for a Patient Service Representative! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Schedule: Mon-Fri, 7:45am-4:30...Full timeTemporary workWork at officeLocal areaImmediate start- Full-Time Coralville, IA/Oxford, IA BANK is a growing, community-focused financial institution seeking a full-time Customer Service Representative/Teller to serve our Coralville and Oxford locations. This position will rotate between both offices on a weekly basis,...Full time
$45k - $50k
...eager to contribute to a supportive environment where everyone helps each other succeed. Role Description: As a Customer Service Representative - State Farm Agent Team Member with Carolina Espinoza - State Farm Agent, you will generate the kind of exceptional...For contractorsCasual workWork at officeFlexible hours- ...boasts the largest selection of sports brands in America—offering world-class brands, special attractions, and unmatched customer service. SCHEELS empowers our associates to become experts in exceeding the needs and expectations of our customers. SCHEELS associates...Full timeLocal area
Scheels All Sports
Coralville, IAmore than 2 months ago - ...and stand on feet during entire shift (up to 8 hrs) * Must be reliable, self-motivated and energetic * Must have great customer service skills Responsible for: – Stocking merchandise - Displays, resets, organization - Processing, hanging & preparing merchandise...Full timeCasual workShift workWeekend work
Stuff Etc
Coralville, IAmore than 2 months ago - ...make their mark in sales and customer service. Our exciting and rewarding work environment... ...partners. Serve as the primary AT&T representative for these partners, leading in-store... ...with cross-functional teams such as technical support, billing, fraud, customer care,...Flexible hoursAfternoon shift
- ...candidates should possess strong communication skills, basic math abilities, and be physically capable of the job's demands. This role emphasizes customer service and teamwork, with a commitment to the company's values and safety standards. #J-18808-Ljbffr Ross Stores, Inc.
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Flexographic Technical Service Representative. Be the first to apply!
- hospital customer service representative Iowa City, IA
- customer service representative data entry Iowa City, IA
- client service specialist Iowa City, IA
- customer success specialist Iowa City, IA
- service agent Iowa City, IA
- e-commerce customer service representative Iowa City, IA
- customer advisor Iowa City, IA
- employee relations assistant Iowa City, IA
- customer associate Iowa City, IA
- customer relations specialist Iowa City, IA