UKG Training Specialist

Job Description Insight Global is seeking multiple UKG Support/Training Consultants to support a large-scale workforce management system upgrade, with go-live scheduled for January. These individuals will work closely with the Finance Department leadership to support over 4,000 managers through system adoption. This role will begin with 4–5 months of onboarding and training, where consultants will learn the UKG platform and transition into production support. Day-to-day responsibilities will include handling inbound tickets and calls through Salesforce, supporting managers with timekeeping, scheduling, accruals, leave, and reporting issues, and documenting and triaging system issues with a high level of accuracy. As the team approaches go-live consultants will shift from general support into more focused go-live readiness and stabilization efforts. This is a fast-paced, high-volume environment requiring strong customer service skills, attention to detail, and the ability to quickly learn new systems. Company Commitment We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements Experience training/providing tier 1/2 support to end users in UKG workforce central (Kronos) OR UKG WFM Experience supporting or using UKG timekeeping/scheduling systems Detail-oriented with ability to document and triage UKG issues Strong communication skills (phone + written) Ability to work in a fast-paced, high-volume support environment Strong customer service mindset with ability to handle high call volume Bachelors Degree Previous UKG (Workforce Central/ WFM) experience Experience with timekeeping, scheduling, accruals, leave, and reporting Salesforce ticketing system experience #J-18808-Ljbffr Insight Global