Helpdesk Support Analyst

About Us Our employees and our patients are the foundation of our success, and their dedication is what truly makes Amazing Care... AMAZING! Founded in 2004, Amazing Care Home Health Services was built on a simple but powerful belief: when employees are supported, empowered, and valued, exceptional patient care follows. For over two decades, we've remained committed to creating an environment where compassion, accountability, and quality are not just values - and daily standards. We provide high-quality, in-home care to individuals and families, partnering closely with clinicians, caregivers, and operational teams to ensure patients receive timely, personalized support. At Amazing Care, we lead with integrity, collaboration, and a strong sense of ownership in everything we do. We are proud to work alongside professionals who live our ARTIE values-Accountability, Recognition, Teamwork, Integrity, and Excellence every day. Overview The Support Analyst is responsible for the day-to-day support of all hardware, software, and IT systems at Amazing Care HHS. This role ensures smooth operation of technology, provides end-user support, and helps maintain secure and efficient systems across the organization. Key Responsibilities The Support Analyst supports daily IT operations across hardware and software systems, providing end-user assistance with device setup, installation, troubleshooting, repairs, maintenance, and upgrades. This role monitors and maintains Microsoft 365 services, including user licensing and security groups, and performs basic account maintenance and troubleshooting. The analyst helps orient staff to IT systems and tools, maintains strict confidentiality of patient and company information, and reports any system changes or issues that may impact the organization. Requirements At least 1 year of relevant IT experience or equivalent combination of education and certifications Experience managing Microsoft 365 environments Familiarity with Ubiquiti UniFi network systems Strong verbal and written communication skills Customer-focused with a helpful, responsive approach Strong troubleshooting and critical thinking skills Willingness to learn and adapt in a fast-changing IT environment Ability to manage tasks, prioritize work, and take ownership Additional Information On-call duties are required Responsibilities may evolve as the company grows Benefits Comprehensive Health Coverage: Medical, dental, and vision insurance options to support your overall health and well-being. Financial Protection: Life, disability, pet, and legal insurance options for added peace of mind. Paid Time Off: Generous paid time off to support work-life balance, rest, and personal needs. Weekly Pay: Enjoy the convenience and consistency of weekly pay. Supportive Work Environment: Benefits are part of a broader commitment to employee well-being within a stable and growing organization. Why Join Us Make a real impact: Be part of a mission-driven organization where your work directly supports individuals and families receiving critical in-home care. Your role plays a key part in ensuring clients are connected to services quickly and accurately. Collaborative, people-first culture: Join a supportive, team-oriented environment that values accountability, communication, and shared success. You'll work closely with clinical and operational leaders who are invested in doing things the right way. Growth and development: Amazing Care is committed to developing talent from within. You'll have opportunities to expand your skills, take on increased responsibility, and grow your career as the organization continues to scale. Competitive compensation and benefits: We offer a competitive salary, comprehensive benefits, and a stable work environment within a growing healthcare organization. #J-18808-Ljbffr