Public Health Office Assistant

Dental Public Health Office Assistant

Job Overview:
The Division of Community Health Services (CHS) is seeking a Dental Public Health Office Assistant. CHS provides public health, primary care, and dental services in local health departments throughout the state. The Dental Public Health Office Assistant performs clerical tasks in the health department dental clinic(s). These tasks include patient registration, scheduling, patient check-in and check-out, patient reminder and follow-up calls, referral coordination and other duties as assigned. Applicants should be customer-focused, self-motivated, team-oriented, and willing to travel as needed, throughout the region.

Key Responsibilities:
Schedule and manage patient appointments
Inform patients of any visit requirements
Collect and update client demographic information for registration purposes
Review documentation to determine eligibility for federal and state programs
Input data into the health department management information systems
Interact with multiple computer software systems to input/receive information
Process the cash drawer and balance to ensure fiscal responsibility
Inform clients of their rights and responsibilities for participation in programs
Obtain prior authorization per guidance, before releasing medical information
Assist in obtaining prior authorization from insurers through the gathering and submission of documentation before services are rendered, as applicable
Compile appropriate forms for services requested to ensure efficient clinic flow
Scanning and Indexing records into the electronic dental record
Maintain a positive, constructive, and cooperative work environment

Minimum Education And Experience Requirements:
High School Diploma or equivalent and experience equivalent to two years of full-time customer service delivery and/or clerical/office work. This position requires a current drivers license and Tennessee Bureau of Investigation background check.
Substitution of Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).

Preferred Qualifications:
Prefer candidate to have active TN RDA license to allow for assisting chairside during emergencies or staffing shortages, in addition to possessing dental front office experience including understanding of dental terminology for accurate scheduling and insurance coding.

Details:
This is a contract position with the State that is funded through FY2031.
Position is full-time, M-F 8:00-4:30 PM