Customer Service Representative - Indianapolis, IN
$18 per hourNational Guard Employment Network
Job Opportunity
Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.
Job Description:
Location: Indianapolis, IN.
This is a hybrid position with 1 day work from home.
Shifts: Monday - Friday: 10am, 11am, or Noon EST start time. Wednesday - Sunday 1pm Start Time
8-hour shift and a 30-minute lunch break.
Compensation: $18
Company Overview:
Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout North America. Our mission is to deliver quality, efficient, safe, and innovative solutions to protect our partners' infrastructure and critical assets. Our culture is known as Living the SAFE-LIFE: Protecting Infrastructure, Protecting Our Communities, Protecting Ourselves.
Summary:
The overall purpose of this job is to provide excellent customer service by answering calls and routing damage locate tickets to USIC staff, customers, and contractors.
Responsibilities:
- Answer inbound calls regarding locate requests, rescheduling, community standards, damages, etc.
- Perform data entry and other administrative functions
- Receive calls and e-mails with damage ticket information from One Call center, customer or contractor, and complete timely communication of the tickets to the appropriate USIC staff
- Route damage locate tickets to USIC staff, customers and contractors; make changes as necessary
- Work with USIC field staff, as well as on-call contractors to reschedule service tickets, document in the USIC Ticket Pro system
- Call and e-mail USIC field tech/contractors to reschedule ticket completion date, document and follow up with the technician in the field
- Assist with projects and other administrative tasks as needed based on business needs
Vacancy posted 4 hours ago
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