Billing Analyst

Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. At Gexa Energy, a NextEra Energy Resources company, we provide reliable low-cost energy solutions. Focused on customer satisfaction, we offer innovative electricity plans tailored to the diverse needs of Texas homes and businesses. If you're passionate about making a difference in the energy industry and delivering exceptional customer experiences, join our team today. Position Specific Description The Business Analyst is responsible for supporting customer billing operations across multiple markets. This role requires the ability to quickly learn systems and processes, work independently, manage multiple priorities, and maintain a high level of accuracy and attention to detail. The position is accountable for the timely resolution of daily operational tasks, issue investigation, and escalated customer and billing-related exceptions while ensuring operational efficiency and service quality. Daily Responsibilities Monitor billing performance, accuracy metrics, and operational timelines to ensure service standards and business objectives are met. Manage contract expiration processes by monitoring upcoming customer renewals and ensuring timely delivery of required notices before accounts transition to variable pricing plans. Investigate and resolve billing exceptions that may impact billing accuracy, customer communications, or contract lifecycle management. Monitor and analyze billing exceptions, reconciliation, and operational reports to identify, investigate, and resolve issues in a timely manner. Manage and prioritize operational case queues and JIRA tickets, ensuring compliance with established service level agreements (SLAs). Research and resolve customer billing, enrollment, usage, and invoice-related exceptions while maintaining a high level of accuracy and customer focus. Collaborate with vendors and cross-functional teams, including Customer Care, Billing Operations, Information Technology, and Regulatory, to resolve operational issues and improve business processes. Perform root cause analysis and develop recommendations to improve billing accuracy, operational performance, and the overall customer experience. Develop, maintain, and analyze operational reports, dashboards, and key performance indicators (KPIs) to support business decision-making and performance monitoring. Support the testing, implementation, and validation of system enhancements, process changes, and operational initiatives. Assist in the development and maintenance of process documentation, standard operating procedures, and workflow improvements. Participate in cross-functional projects, audit activities, regulatory and utility requests, and continuous improvement initiatives. Provide operational support across multiple functions within the organization through cross-training and knowledge-sharing activities. Ensure that the monitoring and exception reports are run daily so that issues can be investigated and resolved quickly. This includes the missing consumption report, rejected usage, rejected bills, missing responses, unbilled adjustment reports and reconciliation reports. Preferred Qualifications Prior experience in deregulated gas and electric markets Experience building automated reporting solutions and self-service dashboards using Power BI and SQL Server. Experience with data modeling, data validation, and business intelligence reporting. Six Sigma Green Belt Certification. 4-8 years of experience in retail energy, utility billing, customer operations, or revenue management. Job Overview Employees in this role conduct complex operational analyses and lead medium to large project teams that support informed decision making within the business unit. Job Duties & Responsibilities Conducts analyses and prepares reports that provide operation and/or technical support to business operations Conducts quantitative and qualitative research to support medium to large special projects Assists with process design and modification for continuous business improvement Performs other job-related duties as assigned Minimum Education Required High School/GED Job Category Analyst Additional Qualifications / Responsibilities High School Grad / GED Bachelor's or Equivalent Experience Experience: 2+ years Preferred Qualifications Bachelor's Degree City Houston State Texas Job Code Finance_Finance Affiliate Sponsor NextEra Energy #J-18808-Ljbffr