Shift Lead - Newport Beach

Location and Compensation Location: 315 Newport Center Drive, Newport Beach, CA, 92660, United States Base Pay: $23.00 - $25.00 / Hour Other Compensation: tips + up to 15% bonus potential Job Responsibilities Leadership & Team Supervision Lead with curiosity and compassion by showing care for your co‑workers and building meaningful connections that broaden your perspective Set the tone for each shift by maintaining a positive, can‑do attitude Supervise team members and support them when challenges arise, fostering a respectful, goal‑oriented, and team‑oriented work culture Act as a mentor by providing feedback and coaching to identify areas of improvement Continuously participate, contribute, and collaborate to improve product knowledge and customer service skills Customer Service Greet customers with a warm and welcoming demeanor Ensure every guest receives consistent, accurate, high‑quality service that reflects Levain’s brand standards Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery Resolve customer issues promptly and courteously, operating with empathy Operations Supervise the success of shifts by ensuring daily tasks are completed, customer orders are fulfilled accurately, and DOH food safety standards are consistently met Act as designated keyholder for bakery; responsible for opening and closing the store Oversee cash handling and bank deposits daily Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery’s quality standards Adept knowledge of Toast POS system Ensure all in‑store and third‑party delivery orders are accurate and safely prepared Maintain cleanliness in all areas of the store, including customer areas, restrooms, and workspaces Manage weekly inventory checks: place, track & receive deliveries of ingredients, paper products, and chemicals Delegate restocking, cleaning, and organizational tasks to the team Qualifications Minimum 2 years of food service, QSR, or retail experience, with 1‑2 years supervisory experience preferred (depending on location) Open availability: ability to work mornings, nights, weekends, and holidays Ability to lift/push 25‑50 pounds Stand/walk for an 8‑hour shift (excluding a ½ hour break); some locations require walking up and down stairs Read and communicate in English, both verbally and in writing Utilize basic computer skills (Email, Microsoft Office) Must have valid DOH Certification & additional regional required food handlers’ certifications Minimum 2 years of food service, QSR, or retail experience, with 1‑2 years supervisory experience preferred (depending on location) Benefits Employer‑funded Healthcare Reimbursement Account Additional supplemental benefits: Commuter Benefits, Employee Assistance Program, Bike‑Share Reimbursement 14 Weeks Fully Paid Parental Leave Two Weeks of Paid Time Off 401K with 3.5% Company Match Quarterly bonus potential up to 15% We are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and empowered to contribute their unique perspectives. #J-18808-Ljbffr Jimmy Jazz