Bilingual Medical Assistant

Medical AssistantThis Medical Assistant role provides direct support to a busy clinic by coordinating patient follow-ups, managing medical records, and ensuring accurate and timely communication between patients and clinical staff. You will handle patient updates, perform data entry in the electronic medical record system, assist with ordering and relaying lab results, and answer inbound phone calls in a professional and compassionate manner. This position is ideal for someone with medical assisting experience who enjoys both patient-facing and administrative responsibilities in a fast-paced healthcare environment.ResponsibilitiesPerform medical assistant duties in a clinic setting, supporting providers and clinical staff with both administrative and patient care tasks.Conduct follow-ups with patients, including scheduling and confirming appointments and documenting outcomes in the electronic medical record.Update patient information accurately, including demographics, medical history, and visit notes, and enter data into the EMR system.Answer inbound phone calls from patients, providers, and other healthcare partners in a professional and courteous manner, and route calls appropriately.Order laboratory tests as directed by providers and ensure that all orders are accurately entered and processed.Relay lab results to patients and clinical staff in a timely and accurate manner, following clinic protocols and documentation requirements.Schedule follow-up appointments and procedures, ensuring that patients receive clear instructions and appointment reminders.Use the EMR system (Athena) to manage patient records, document encounters, and support clinical workflows.Provide front desk and clinical support as needed, including patient check-in, insurance verification, and coordination of care.Apply medical terminology and basic clinical knowledge to support patient care and effective communication with the healthcare team.Collaborate with providers, nurses, and other staff to ensure a positive patient experience and efficient clinic operations.Deliver excellent customer service to patients and families, addressing questions and concerns with empathy and professionalism.Essential SkillsAt least 1 year of experience in medical assisting or a closely related medical support role.Medical assisting diploma or certification, or 1+ years of medical assistant experience (preferred but not required).High school diploma or equivalent.Experience working in a medical or healthcare setting.Proficiency with electronic medical records (EMR), specifically Athena.Knowledge of medical terminology and ability to use it accurately in documentation and communication.Experience with electronic health records and medical record management.Ability to perform appointment scheduling and manage patient flow in a clinical environment.Experience in patient care support and clinical support tasks within a healthcare setting.Strong customer service skills and the ability to communicate effectively with patients and healthcare staff.Comfort with answering and handling a high volume of inbound phone calls.Basic Life Support (BLS) knowledge or certification (if applicable based on prior experience).Familiarity with insurance processes and front desk operations in a medical office.Additional Skills & QualificationsFormal medical assisting education, diploma, or certification is preferred.Registered Medical Assistant (RMA) or similar credential is a plus.Experience working with electronic medical record systems beyond Athena is beneficial.Background in healthcare customer service or front desk operations in a clinic or medical office.Ability to multitask and prioritize in a fast-paced clinical environment.Strong attention to detail for accurate data entry and documentation.Excellent interpersonal skills and a patient-centered approach to care.Comfort working as part of a collaborative healthcare team.Interest in long-term growth, including opportunities for performance-based pay increases.Work EnvironmentThis role is based onsite at a clinic, providing in-person support to patients and clinical staff. You will work a consistent Monday through Friday schedule from 8:00 a.m. to 5:00 p.m., supporting daytime clinic operations. The environment involves regular use of electronic medical record systems, including Athena, and standard clinic equipment. The clinic emphasizes a supportive and engaging culture, offering medical, dental, and vision benefits, a 401(k) plan, and holiday pay. Upon conversion to a permanent role, employees receive additional benefits, including paid holidays, approximately 15 days of paid time off, and opportunities for performance-based pay raises. Exceptional performance may be recognized with PTO tokens, each worth one hour of paid time off that can be used at any time and accumulated without limit. The clinic fosters a team-oriented atmosphere and regularly hosts employee events such as dinners, lunches, and celebrations to recognize and appreciate staff contributions.Job Type & LocationThis is a Contract to Hire position based out of St. Cloud, FL.Pay and BenefitsThe pay range for this position is $18.00 - $20.00/hr.Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Application DeadlineThis position is anticipated to close on Nov 7, 2026.Workplace TypeThis is a fully onsite position in St. Cloud, FL.