Customer Service Specialist

We are devoted to offering our Employees solid work surroundings with the same possibility for mastering and private growth. Creativity and innovation are advocated for enhancing the effectiveness of Southwest Airlines. Above all, Employees might be furnished equal concern, respect, and concerned mindset withinside the company that they may be predicted to proportion externally with each Southwest Customer.

Job Description

All of Southwest’s People come collectively to supply our Purpose; Connecting People to what’s crucial of their lives thru friendly, reliable, and low-value air travel. The Customer Experience Planning Consultant helps our Purpose by handling the generation desires of the Marketing & Customer Experience company in addition to riding excessive visibility deliverables to guide Southwest Leadership. This position additionally serves as an imperative factor of touch for all governance-associated requests for the Marketing, Travel Products, Customer Experience and Digital, and Customer Engagement Departments. The Customer Experience Planning Consultant is a professional communicator and strategic philosopher who appears ahead to operating cross-functionally and creating a significant effect on the experience of Southwest Customers.

Additional Details

The lifestyle of Southwest Airlines approaches we embody a bendy place of job and cost the camaraderie, collaboration, and innovation that happens whilst we come collectively and engage face-to-face at our colorful Corporate Campus. This position is a hybrid function primarily based totally out of our Corporate Campus in Dallas, TX, which calls for Employees to work onsite on our Corporate Campus at least 3 days a week. The Department designates the precise 3 days of the week Employees should work on-site.

U.S. citizenship or cutting-edge authorization to work withinside the U.S. is required and no cutting-edge or destiny work authorization sponsorship is to be had.

Job Summary

Collaborate throughout the Customer Experience Organization to guide the making of plans and documentation guide of the complete Plan, together with excessive precedence initiatives, ongoing strategies, and infrastructure-associated initiatives. Maintain duty for socializing and bringing the focus of making plans timelines, strategies, and governance desires to relevant Team, Department, and Department Planners. Support control of the Portfolio's Leadership and Executive governance forums.

Responsibilities

• Develop or collect content material to guide the facilitation of Customer Portfolio's governance forums
• Drive standardization of making plans strategies as relevant throughout the branch and Portfolio Planners
• Assist with the building, tracking, making plans and socialization of the complete CX Plan, together with figuring out risks, possibilities, and mapping to the right KPIs
• Assist with tracking risks, troubles and scope and make sure the precise stage of escalation is in place, together with work throughout the company with different assignment Leaders to make sure the CX plan is properly included in business and operational plans
• Establish and keep cross-purposeful partnerships in the course of business and operational groups to power results
• May carry out different task obligations as directed through Employee Leaders

Qualifications

• High School

Required Education

High School Diploma or GED

Required Experience

• Strategic making plans
• Managing cross-purposeful initiatives or portfolio-making plans
• Cross-purposeful coordination
• Executive-stage storytelling
• Developing strategies, plans, and decisions, and speaking them to govt leadership

Pay & Benefits

Competitive marketplace profits from $102,500 - $113,900 according to year relying on qualifications and experience. For eligible Leadership and man or woman contributor roles, extra bonus possibilities are to be had and provided at the discretion of the company.

Benefits you’ll love

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Up to a 9.3% 401(k) Company match, greenback for greenback, of your eligible pay, according to paycheck
• Potential for annual Profit-sharing contribution in the direction of retirement - whilst Southwest profits, you profit

Job Benefits

• 401(k) Plan
• ProfitSharing Plan
• Employee Stock Purchase Plan
• Medical coverage
• Vision coverage
• Dental coverage
• Flexible spending accounts
• Health Savings Account (HSA)
• Short-term disability
• Long-term disability
• Basic life insurance
• Accidental death & dismemberment (AD&D) insurance
• Health and wellbeing
• Clear Skies—our Employee Assistance Program (EAP)
• Paid Time Off and Employee & Leadership development

Southwest Airlines is an Equal Opportunity Employer.