People Team Coordinator

Job Description

Job Description

Redstone Residential is a national student and multi-family housing operator, managing more than 38,000 beds across 20 states. We are one of the largest third-party student housing management companies in the U.S. - and we're just getting started.

Our rapidly growing conventional housing portfolio reflects our ambitious, forward-thinking approach to real estate management. Headquartered in Provo, Utah, we combine industry-leading systems with a high-energy culture to deliver exceptional property performance and resident experiences.

Redstone's purpose is " to empower our people and elevate communities ." We achieve our purpose by embodying our core values:

• We Are Believers
• We Communicate Authentically with Care
• We Stay The Course
• We Drive Performance

Redstone – Empowering People. Elevating Communities.

Do you love being the person everyone counts on? Do you find quiet satisfaction in a clean inbox, a tidy queue, and a teammate whose problem actually got solved? Are you the kind of person who notices the missed deadline three days before it happens?

If you're nodding along, this might be your next move.

Why Redstone?

At Redstone, we're not just a property management company.
We're a culture company that happens to manage properties.

Our purpose:
To empower our people & elevate communities.

Our vision:
To create a high-performing, people-first culture that attracts, develops, and empowers team members to thrive.

Our vibe:
Energetic. Fun. Creative. Growth-minded. People-first. Performance-driven.
(Yes — you genuinely get both heart and hustle here.)

As a company that serves student & multi-family communities, our culture naturally leans to vibrant, curious, and innovative. We believe in staying playful while driving meaningful results. We experiment. We learn. We grow. We celebrate wins (big and small). And we build experiences that make people proud to work here.

The Opportunity:

We're hiring a People/HR Coordinator who keeps the engine of the People Team running for our 650+ team members across 140+ properties.

In this role, you'll be the front door of our People Team — the person who triages tickets, processes the work that keeps team members paid and supported, and runs the recognition programs that make people feel seen.

You'll work directly with the Director of People and across the People Team to make sure no request falls through the cracks. The role is built for someone who likes systems and likes people in equal measure.

This role is perfect for someone who:

• Takes pride in fast, accurate, friendly responses
• Likes systems, checklists, and a clean queue
• Holds confidential information with discretion
• Notices the small things that make a big difference
• Stays accurate even when the volume is high
• Spots opportunities to improve a process — and follows through
• Wants to grow into more People Team responsibilities over time

What You'll Own:

As our People/HR Coordinator, you will:

• Triage and resolve incoming tickets and emails — employment verifications, garnishments and IWOs, benefits questions, life events, and more
• Process incoming mail, including state agency notices, Workers Comp requests, and regulatory correspondence
• Approve UKG notifications such as direct deposit changes, team changes, and benefit elections
• Address W2 issues, tax adjustments, and quarterly filings in coordination with payroll
• Resolve UKG help requests, including timecard and login issues
• Process new-hire benefits approvals and life event documentation
• Manage PT-to-FT benefit transitions, including team member communications and enrollment timing
• Run our recognition programs end-to-end — new-hire boxes, baby gifts, birthday recognition, and anniversary rewards
• Keep documentation tight and processes clean as the People Team grows

This is the kind of role where being organized and proactive pays off — for you and for everyone you support.

Who You Are:

You're a person at your core: someone who treats every ticket as a touchpoint.

You bring:

• 1+ years of administrative, customer service, or operations experience — ideally in HR, payroll, or a high-volume service environment
• A track record of managing high-volume inboxes or ticket queues with accuracy
• Comfort with HRIS systems (UKG preferred) and Microsoft 365
• Clear, warm, professional communication
• Strong attention to detail and process discipline
• The ability to handle sensitive and confidential information with discretion
• A hospitality mindset — you remember there's a real person on the other end of every ticket

Bonus points if you have:

• Experience with employment verifications, garnishments / IWOs, or benefits administration
• Experience with Freshservice or similar ticketing systems
• Bilingual (English / Spanish)

Compensation & Schedule:

$23–$27 per hour, based on experience. Full-time, hourly (non-exempt). Standard Support Team core hours.

Location & Work Environment:

This is a full-time, on-site role based at our Support Team office in Provo, UT, with the occasional company event and annual leadership Summit travel.

Why You'll Love Working at Redstone:

• Health, vision, and dental insurance
• 401(k) with up to 6% company match
• Flex PTO and 10 paid holidays
• Gym membership
• Discounted phone plan
• 3 paid service days per year
• Paid parental leave
• Professional development support
• Employee assistance program
• A people-first culture that walks the talk
• A clear growth path into broader People Team work
• A leader who values your judgment and your time
• Recognition programs you'll help shape (and benefit from)
• A team that cares deeply and communicates honestly
• Work that matters — every ticket reaches a real teammate
• A workplace where fun and performance go hand-in-hand

At Redstone, you'll have the opportunity to shape the People Experience at scale, grow your influence as a People leader, and do meaningful work that empowers others.

Ready to Join Us?

If you find quiet satisfaction in a problem solved, a deadline honored, and a teammate taken care of — we'd love to meet you.

Apply today and help shape the future of Redstone.

At Redstone Residential, we're committed to creating a workplace where people thrive. We believe in elevating communities, starting with our own team. Whether you're just beginning your career or looking to grow in a fast-paced, purpose-driven environment, we'd love to hear from you.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.