Senior Customer Success Manager

The Role

This is not your typical Customer Success role.

RevenueCat prices based on how much money a customer makes. That creates an unusually clear alignment of incentives: when our customers grow, we grow.

That means Customer Success at RevenueCat should be more than relationship management, implementation check-ins, and polite QBRs.

Our best CSMs understand a customer's app, audience, business model, growth goals, internal constraints, RevenueCat usage, and decision-making dynamics well enough to help that customer make better decisions.

Sometimes that means helping them adopt the right RevenueCat feature.

Sometimes it means spotting that their paywall, pricing, lifecycle, onboarding, or retention motion deserves a closer look.

Sometimes it means bringing in a technical partner to make sure an implementation question gets answered correctly.

Sometimes it means bringing in one of our growth specialists — people with deep expertise in areas like paywall conversion, lifecycle messaging, paid user acquisition, pricing, or gaming monetization — when a customer has a specific high-impact growth problem worth digging into.

And often, it means doing the unglamorous but critical work of keeping everyone aligned on context, priorities, next steps, owners, and follow-through.

That's this role.

As a Senior Customer Success Manager, you'll own a portfolio of managed RevenueCat customers and help them get more value from RevenueCat. You'll become the person who understands where each customer is trying to go, what is getting in their way, how RevenueCat can plausibly help, and what needs to happen next.

You are not expected to be the best technical expert, paywall expert, lifecycle expert, paid acquisition expert, or pricing expert in the company.

You are expected to be a strong growth generalist: curious, commercially aware, product-fluent, organized, and credible enough to diagnose the right problem, bring in the right person, and own the follow-through.

Why We're Hiring For This Role Now

RevenueCat has grown quickly, and our customer base now spans everything from tiny indie apps to some of the largest mobile businesses in the world.

The traditional version of Customer Success - where a CSM is mostly a relationship owner, meeting scheduler, escalation path, or (and this is the worst one) secretly just another sales person trying to upsell customers things they don't need - is not enough for where we are going.

Our customers want help making more money. They want better visibility into what is happening in their subscription business. They want practical guidance on monetization, paywalls, pricing, retention, lifecycle, platform rules, and product adoption. They want to know what other great app businesses are doing. They want RevenueCat to be a partner in growth, not just a vendor they ping when something breaks.

At the same time, we cannot give every managed customer the same level of depth.

Some customers need deep account planning, proactive growth diagnosis, stakeholder mapping, technical input, and clear expansion / adoption strategy. Some need lighter but still thoughtful guidance. Some need scalable education, templates, webinars, playbooks, office hours, and better self-serve resources.

A strong CSM knows the difference.

This role is for someone who wants to help define what modern Customer Success should look like for app businesses: commercially sharp, deeply customer-aware, product-fluent, growth-oriented, and built for leverage.

What You'll Be Responsible For

Customer Context And Account Strategy

You'll build deep understanding of each customer in your portfolio: their app, value proposition, audience, onboarding, paywall, pricing, plans, lifecycle, user acquisition motion, retention drivers, business model, growth goals, stakeholders, RevenueCat usage, risks, and opportunities.

You'll turn that context into clear account strategy: what matters, what RevenueCat can help with, what the customer should adopt next, where the risks are, who needs to be involved, and what the next step is.

Helping Customers Grow With RevenueCat

You'll help customers identify where RevenueCat can plausibly help them make more money.

That could include better use of RevenueCat Analytics, Paywalls, Experiments, Offerings, targeting, integrations, web monetization, or other parts of the product.

It could also mean helping them think through broader subscription growth questions: conversion, retention, lifecycle, pricing, packaging, churn, winback, platform strategy, or monetization experiments.

You won't always be the deepest expert in the room. But you should understand enough to ask good questions, avoid shallow advice, spot the real problem, and bring in the right specialist when needed.

Product Adoption And Business Outcomes

You'll make sure customers are not just paying for RevenueCat, but actually using it in ways that help their business.

That means understanding their goals, identifying adoption gaps, helping them prioritize what to implement next, and making sure our product becomes more deeply embedded in how they operate.

Success is not "the customer likes us."

Success is the customer getting more value from RevenueCat, adopting the right products, making better monetization decisions, and becoming more likely to grow with us over time.

Business Reviews That Actually Matter

You'll run customer conversations and business reviews that are useful.

Not generic QBR theater.

You'll bring customer-specific context, product usage insights, account risks, growth opportunities, benchmarks where relevant, and clear recommendations. You'll leave customers with better understanding and concrete next steps.

Cross-Functional Coordination

You'll work closely with technical account partners, support, product, sales, and growth specialists.

RevenueCat is a technical product, and customers often need help that spans multiple functions. A great CSM does not try to answer everything themselves, but also does not blindly route questions and walk away.

You'll own the customer context and next-step clarity.

When a customer has a technical implementation, SDK, API, data, StoreKit, Google Play, Stripe, webhook, entitlement, or debugging question, you'll bring in the right technical partner.

When a customer has a specific, high-impact growth problem, you'll help decide whether one of our growth specialists should get involved.

When a customer's feedback points to a product gap, you'll make sure Product understands the pattern and the business impact.

When renewal, expansion, or executive alignment matters, you'll partner with Sales and GTM leadership.

Risk, Renewal, And Expansion Context

You'll understand the health of your accounts beyond surface-level relationship status.

Who are the decision makers? What is the customer trying to achieve? Are they adopting the right parts of RevenueCat? Are there unresolved risks? Are there expansion opportunities? Is there executive alignment? Is the customer getting measurable value?

You'll partner with Sales where commercial action is needed, and you'll make sure RevenueCat has a clear view of account health, risk, adoption, and growth potential.

Turning Repeated Work Into Leverage

You'll notice patterns.

When the same question, objection, adoption gap, growth problem, or customer confusion shows up repeatedly, you'll help turn it into something reusable: a playbook, template, webinar, customer guide, internal enablement, support macro, docs improvement, sales asset, or product feedback.

We don't want to solve the same problem from scratch forever.

The goal is to make the whole company smarter every time we learn something from a customer.

What You'll Need To Understand Deeply

The Customer's App

What does the app do? Who is it for? What problem does it solve? How does onboarding work? What does the paywall look like? What plans do they offer? What drives conversion, retention, and willingness to pay?

The Customer's Customers

Who uses the app? Why do they subscribe? Why do they churn? What segments matter? Where is the friction? What motivations, objections, and behaviors shape the subscription business?

The Customer's Business

How does the company make money? What are their growth goals? What markets matter? What constraints are they operating under? Who makes decisions? What does success look like for them?

RevenueCat's Product