HE Claims Specialist

Job Description

Job Description

SUMMARY OF POSITION

HE Claims Specialist handle the day to day operations of an accident claim from beginning to end.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Reviews and sends loss notices to client and carrier.
• Manages a dedicated set of files. Follows client parameters.
• Answers calls from drivers, clients, and shops. Answers questions from the same. Delivers high class customer service to all customers.
• Accurately gathers and uploads all claim documentation into system.
• Enters all required data fields into system. Requests values from client as needed. Verifies claim details.
• Orders appraisals
• Communicates with client to gather approvals/ discuss total losses
• Drives repair process for expedited cycle time.
• Minimizes repair delays by diligent follow up. Gathers supports for delays and price increases
• Assists with coordinating scheduling of estimate and repairs
• Participates in client review meetings
• Provides detailed recommendations for next steps on complex claims.
• Processes claim invoices timely and correctly
• Meets or exceeds both individual and team recovery performance metrics.
• Other duties as assigned by Manager.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

• Previous claim handing experience preferred
• Prior automotive or salvage experience a plus

LANGUAGE SKILLS

• Strong interpersonal skills to ensure excellent internal and external customer service.
• Excellent written and verbal skills.

TECHNICAL SKILLS

• Highly motivated, strong initiative, self-starter with team focus.

REASONING ABILITY

• Strong ability to multi-task and manage time effectively.
• Strong investigative and organizational skills.

PROFICIENCY

• Demonstrates dependability, punctuality and excellent attendance.
• Ability to work independently and collaborate with peers.