Hampton Inn By Hilton PV Front Desk Agent

Delco Development

Front Desk Agent

Serves guests by completing registration and controlling room assignments. Welcomes and registers guests, establishes credit, directs guests to room, relays messages, answers questions about services, maintains and updates records, obtains payments, makes reservations, secures valuables.

Responsibilities:

Willingness to accept the most effective role
Welcomes guest by greeting, answering questions, and responding to requests
Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, and issuing guest room keys
Establishes credit by verifying credit cards or obtaining cash
Directs guest to room by showing location on map
Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc
Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel
Maintains records by entering room and guest account data
Collects revenue by entering services and charges, computing bill, and obtaining payment
Makes hotel and other reservations by entering or telephoning requirements, checking availability, confirming requirements
Secures guest's valuables by processing lost and found
Contributes to team effort by accomplishing related results as needed

Requirements:

Uses customer-oriented telephone etiquette to receive information
Greets callers, establishes rapport and projects professional tone at all times
High school diploma or equivalent experience
Lift up to ten (10) pounds, unassisted
Sit and/or stand for long periods

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Vacancy posted 6 days ago

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