Office Assistant

Job Description

Job Description

Job Title: Customer Administrative Representative Job Description

We are seeking a detail-oriented Customer Administrative Representative to join our team. The ideal candidate will be responsible for processing orders, coordinating shipments, and providing exceptional customer service. This role requires excellent communication skills, strong organizational abilities, and a commitment to ensuring customer satisfaction.

Responsibilities

• Accurately enter and verify customer orders in the system, ensuring timely processing.
• Input production information and manage data entry tasks.
• Coordinate shipments with clients and carriers, resolving any shipping issues.
• Respond to customer inquiries via phone, email, and chat, providing information on order status, product availability, and shipping details.
• Address and resolve customer complaints and issues professionally and promptly.
• Maintain accurate records of orders, shipments, and customer interactions.
• Collaborate with sales, warehouse, and logistics teams for smooth order fulfillment and delivery.
• Identify opportunities for process improvements to enhance the overall customer experience.
• Answer phone calls, direct them to appropriate individuals, and take messages when required.
• Greet visitors, provide information about the company, and direct them where necessary.
• Manage filing systems, retrieve, and update documents.
• Perform basic accounting tasks, including processing orders, invoices, and shipments.
• Communicate via phone and email with staff, customers, and carriers when required.
• Generate and distribute paperwork, such as BOLs and invoices, ensuring proper communication.

Essential Skills

• Customer service experience.
• Proficiency in computer and software skills, including Microsoft Office.
• Experience in data entry, BOL, and shipping.
• 3-5 years of experience in an administrative, business, or manufacturing environment.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Attention to detail and accuracy.
• Problem-solving skills and a customer-centric attitude.

Additional Skills & Qualifications

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Previous experience in order entry, shipping, administrative, or customer service roles (3-5 years preferred, 2+ years considered).
• Proficiency in Microsoft Excel, SAP, ERP systems, and inventory management.
• Clerical support and inbound call experience.
• Professional demeanor when interacting with visitors and clients.

Work Environment

The position requires working from 8am to 5pm from Monday to Thursday, and from 8am to 3pm on Fridays, with a 5-day work week in the office. Employees enjoy the benefit of leaving early on Fridays while still being compensated for 40 hours of work.

Job Type & Location

This is a Contract to Hire position based out of Lemont Furnace, PA.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lemont Furnace,PA.

Application Deadline

This position is anticipated to close on Oct 12, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on us.fitly.work for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.