Patient Services Representative II - Ob/Gyn of Lancaster

Join Our Team Of Life Changers!

UPMC is hiring a full-time Patient Service Representative II to support the Ob/Gyn team in Lancaster and Lititz . This role will be responsible for covering both offices, some days being in Lancaster and others being in Lititz. Days in each office will vary.

Shift/Hours: Monday - Thursday from 7:30am-4:30pm, occasional evenings until 7:00pm. Fridays from 7:30am - 3:30pm. No holidays or weekends!

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!

Responsibilities:

• Provide a warm greeting for all patients.
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and/or update patient registration information at checkout and schedule follow-up appointments.
• Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned.

Qualifications:

• High School graduate or equivalent.
• Medical Secretary, Customer Service Representative, Scheduler, or Medical Assistant with a minimum of two years experience in an ambulatory care office or outpatient care facility.
• Proficiency in use of computer, keyboarding, etc. with medical terminology knowledge required.
• Accuracy and attention to detail are extremely important.
• Must possess strong organizational and communication skills and be able to work independently in a fast paced environment.
• Preferred: Experience with Electronic Medical Record (EMR), and registration/scheduling process and systems.
• Knowledge of Medicaid, Medicare and private insurances plans.
• Knowledge of insurance verification systems.
• Previous team leader or supervisory experience

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran