Bilingual Care Navigator (English/Spanish)

Bilingual Care Navigator (English/Spanish) Pharmacy Operations Full time Morrisville, NC Position Summary: We are seeking a highly motivated and empathetic Care Navigator with a passion for improving the healthcare journey. This role will focus on member engagement and enhancing the end-to-end member experience. You will support patients by guiding them through the medication process and providing ongoing support. The ideal candidate brings a strong background in healthcare, care coordination, or patient advocacy, and is comfortable engaging with members to build trust and improve outcomes. Key Responsibilities: Manage patient enrollments and guide members through onboarding with empathy and clarity Educate members about medication access, coverage, and delivery processes Follow up with physicians and pharmacies to obtain and update prescriptions (script chasing) Coordinate medication delivery and address issues or delays to ensure seamless access Continuously evaluate and improve the member experience throughout the care journey Document member interactions and maintain accurate case records in the system Collaborate with internal teams to align engagement strategies and patient satisfaction goals Qualifications: 3+ years of experience in healthcare roles such as care management, patient navigation, or pharmacy services Background in treatment adherence support, case coordination, or member-facing roles is preferred Excellent communication and interpersonal skills with a member-first mindset Detail-oriented with strong organizational and time management abilities Comfortable working in a fast-paced, tech-enabled environment Familiarity with EHR systems, pharmacy processes, and care navigation tools is a plus Must be bilingual (English/Spanish) Benefits: Competitive base salary Health, dental, and vision insurance Unlimited PTO Structure and Paid Holidays Professional development and growth opportunities #J-18808-Ljbffr