Service Advisor

Experienced Service Advisor

The Annual Estimated Earnings Range is $64,500.00 - $161,800.00.

Elk Grove Subaru is growing—and as part of the nationwide network of Lithia & Driveway, we offer the stability of a Fortune 500 company with the culture of a local dealership. We are seeking an Experienced Service Advisor who is passionate about customer service, thrives in a fast-paced environment, and is ready to elevate their career.

What You'll Do

• Greet customers promptly and professionally, building trust from the first interaction
• Accurately document customer concerns and translate them into repair orders
• Communicate recommended services and maintenance clearly and confidently
• Provide regular updates on repair status and timelines
• Coordinate with technicians to ensure timely and quality work completion
• Deliver an exceptional customer experience that drives retention and CSI scores

What You'll Bring

• 2+ years of Service Advisor experience (automotive dealership experience preferred)
• Strong knowledge of automotive systems and maintenance services
• Proven ability to meet and exceed sales and customer satisfaction goals
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Valid driver's license and clean driving record

We offer the best-in-class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

This is a performance driven position, eligible for short/long term incentives as part of total compensation, which includes Commissions off Individual Sales, and Individual Gross Profit, and Bonuses based on Manufacturer Approvability, Customer Pay Labor per RO, and Flat Rate Hours.

Actual pay may vary depending on experience, skills, job-related knowledge, and location.