Experienced Service Advisor

Dealership Elk Grove Subaru Position Service Advisor Compensation Annual: $64,500 - $161,800 (Performance‑driven, eligible for incentives and bonuses) Schedule Full Time: Monday - Friday 7:00am - 6:00pm; Saturday 8:00am - 5:00pm Responsibilities Greet customers promptly and build trust from the first interaction Document customer concerns and translate them into repair orders Communicate recommended services and maintenance Provide regular updates on repair status and timelines Coordinate with technicians to ensure quality work completion Ensure every customer interaction reflects high‑quality service and customer satisfaction Qualifications 2+ years of Service Advisor experience Knowledge of automotive systems and maintenance services Experience meeting sales and customer satisfaction goals Respond promptly to customer questions in person, by phone, and by email Follow up with customers to support the service process Acceptable driving record and a valid driver’s license in your state of residence High school graduate or equivalent; 18 years or older required Benefits Competitive pay Medical, Dental, and Vision Plans Paid Holidays & PTO Short and Long‑Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs For a detailed review of total rewards benefits, visit . Actual pay offered will be based on skills, qualifications, experience, and location. Equal Employment Opportunity We are a drug‑free workplace and are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. About Us Lithia & Driveway (NYSE: LAD) is a leading automotive retailer. Our mission focuses on creating simple, transparent, and convenient customer experiences. We support career growth across Sales, Finance, Service, Technology, and Corporate. #J-18808-Ljbffr