Float Customer Service Representative - Golisano Pediatric Specialties and Urgent Care - Naples

Location: Golisano Pediatric Specialties and Urgent Care - Naples -3361 Pine Ridge Road Naples FL 34109

Department: GCHSWF Pediatric Specialists - Collier Clinic

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate: $21.01 - $24.69 / hour

Summary

External Opportunity: Float Customer Service Representative (CSR)

Naples Pediatrics Specialty Clinic | Lee Health

Starting Pay: $21.01 per hour for all external candidates
Schedule: MondayFriday, 8:00 AM4:30 PM
Location: Naples, Florida

About the Opportunity

Lee Health is seeking a dependable, patient-focused Customer Service Representative to support our Naples Pediatrics Specialty Clinic. This float position assists with front-desk operations, patient scheduling, registration, and administrative coverage to help deliver an exceptional experience for patients and their families.

Minimum Qualifications

Education

• High School Diploma or GED required.

• Associate degree preferred.

External Experience Requirements Applicants Outside Lee Health

• Required: At least 2 years of customer service experience.

• Preferred: 3 years of similar medical office front-desk experience.

• Preferred: Epic electronic medical record (EMR) experience.

Please Note: External candidates must have a minimum of 2 years of customer service experience to qualify. Medical office front-desk experience and Epic EMR experience are preferred, but are not required.

Compensation: All external candidates will start at $21.01 per hour .

Key Responsibilities

• Schedule appointments and assist with patient registration.

• Support front-desk operations and patient check-in/check-out.

• Maintain accurate patient demographic and registration information.

• Provide professional, compassionate customer service to patients and families.

• Assist with administrative coverage and clinic operations as needed.

• Protect patient confidentiality and follow Lee Health policies.

Lee Health Benefits

Eligible team members may receive:

• Medical, dental, and vision insurance.

• Retirement plan with employer matching up to 5%.

• Paid time off and paid holidays.

• Tuition assistance after one year, subject to program requirements.

• Employee Assistance Program (EAP).

• Opportunities for career growth and professional development.

Be Valued for Being You. Join Lee Health and help create an exceptional experience for our pediatric patients and their families.

The Float Customer Service Representative position is responsible for providing an excellent customer experience. Responsibilities include utilizing a practice management system to facilitate scheduling, registration, accurate billing, collections and the maintenance of medical records. This position can be assigned Sat and Sun shifts and reports to the Manager/Supervisor. This position is required to float to all LPG and Hospital Outpatient Department locations across four counties.

Requirements

Education: High School Diploma or GED required. Associates Degree preferred.

Experience: External Candidates: 2 years of customer service experience required. 3 years of similar medical office front desk experience preferred, Epic EMR experience preferred. Internal candidates: 1 year of equivalent scheduling or registration experience, CSR role preferred.

License: Not required.

Certifications: Not required.

Other: Excellent customer service and computer skills required. Ability to solve problems and demonstrate critical thinking skills. Works weekend and holidays.

US:FL:Naples