Field Service Technician

Field Service Technician

PMC Hattiesburg - Hattiesburg, MS 39401

Overview

Position Type Full Time Education Level High School Travel Percentage Road Warrior Category Installation - Maint - Repair

Description

Fuel Your Future. Fix What Matters. Work in the Field Where It Counts.

At Puckett Machinery, we power Mississippi forward. As the exclusive Caterpillar® dealer serving central and southern Mississippi, we equip our customers with the tools and tech they need to build, move, and innovate. Now we're looking for a Field Service Technician to join our Flowood-based service team—and hit the road bringing top-tier service directly to the job site.

This role is ideal for experienced diesel techs who want more autonomy, variety, and impact in their day-to-day work. You'll operate a fully equipped service truck, respond to customer calls, and perform diagnostics and repairs on some of the most advanced heavy equipment in the field.

What You'll Do:

• Diagnose, repair, and maintain Caterpillar and allied diesel-powered heavy equipment at customer job sites—safely, efficiently, and with a strong customer-first mindset.
• Perform hands-on service work including disassembly, assembly, installation, and troubleshooting of hydraulic, powertrain, electrical (AC/DC), and diesel engine systems.
• Use industry-best tools and technical systems to test, measure, and adjust machine components.
• Determine reusability of parts based on OEM standards and coordinate part orders with your supervisor.
• Complete detailed service reports on all inspections and repairs using standard procedures—accurate, timely, and clear.
• Act as a technical ambassador: answer customer questions, provide insight on repairs, and represent Puckett with professionalism and expertise.
• Maintain all vehicle logs, DOT documentation, and comply with transportation and safety regulations.
• Keep your assigned service truck clean, well-maintained, and ready to roll.
• Scheduled on-call service.
• Stay up to date on tools, technologies, and industry best practices to deliver top-tier service every time.

Qualifications

What You Bring to the Role:

• High school diploma or GED required. Technical training or military mechanical experience preferred.
• 3+ years of hands-on diesel technician experience, preferably with Caterpillar or competitive heavy equipment.
• 2+ years of experience in a field service environment preferred.
• Strong working knowledge of diesel engines, hydraulic systems, and electrical diagnostics.
• Basic welding and cutting skills a plus.
• Ability to read technical schematics and perform accurate troubleshooting.
• Current Class D driver's license, DOT medical card, and clean MVR required.
• Familiarity with DOT regulations and ability to work in compliance with all safety and transport standards.
• Excellent customer service and communication skills.
• Comfortable working outdoors in varying conditions, often 8–12 hour shifts, with overtime and emergency calls as needed.
• Must possess and maintain a complete set of tools (both SAE and metric) required to perform repairs on heavy equipment.

Why This Role & Why Puckett Machinery Company?

This isn't just another job - it's a chance to take ownership of your work in a role where no two days are the same. As a Field Service Technician, you'll enjoy the freedom of working independently, traveling to job sites, and solving real-world equipment issues that keep industries moving. At Puckett Machinery, you'll be part of a respected, skilled team that values your expertise, supports your growth, and trusts you to make a difference—on the ground and in the field.

What We Offer:

• Competitive hourly pay with regular overtime opportunities
• Flexible scheduling options, including a 4-day workweek
• Comprehensive benefits package (medical, dental, vision, 401(k), PTO, and more)
• Fully equipped, company-provided service truck
• Ongoing Caterpillar and in-house technical training
• Career growth opportunities within a well-established company
• Independence in the field, backed by a strong support network
• A culture built on safety, respect, and customer service excellence

Join a Team That Builds Mississippi—One Machine at a Time.

At Puckett Machinery, you're not just turning wrenches. You're solving problems, building relationships, and helping industries thrive. If you're ready to grow your career in a fast-paced, high-impact role— this is your next move.