Senior Director, Clinical Operations [Remote]

Senior Director, Clinical Operations

At ICON Strategic Solutions, you will work in a sponsor-dedicated model, supported by ICON’s global expertise.

As the world’s largest FSP organisation, with over 90 sponsor partnerships, we offer stability, career development and a collaborative environment where your work contributes to the development of treatments that benefit patients worldwide.

As a Senior Director, Clinical Operations at ICON, you will provide strategic and operational leadership across clinical programs while building strong client partnerships and helping drive account growth. This highly visible, client-facing role is ideal for an experienced Clinical Operations Director ready to broaden their impact across global clients, new business opportunities and existing accounts.

What You Will Do:

Your focus will be on leading clinical operations delivery, strengthening client relationships, influencing stakeholders and proactively identifying solutions and opportunities to grow our partnerships.

Key responsibilities include:

• Provide strategic and operational leadership across assigned clinical programs and accounts.
• Build trusted relationships with clients and senior internal stakeholders.
• Proactively influence and educate clients on operational processes, solutions and best practices.
• Identify opportunities to strengthen client partnerships and support account growth.
• Lead with confidence, constructively challenging or pushing back on stakeholders when needed to drive the right outcomes.
• Support new and existing business opportunities, including RFPs, proposals, bid defenses and client negotiations.
• Partner across global teams to ensure effective delivery and alignment with client expectations.
• Anticipate challenges, identify solutions and take ownership of driving issues through resolution.
• Work flexibly across global accounts and time zones based on client and business needs.

Your Profile:

Required qualifications and experience:

• Bachelor’s degree in a life sciences, healthcare, or related field, or equivalent relevant experience.
• Advanced degree preferred but not required.
• Significant experience in Clinical Operations within a CRO, pharmaceutical, biotechnology or related clinical research environment.
• Current or recent experience operating at the Director level or equivalent.
• Demonstrated success managing senior client and stakeholder relationships.
• Strong influencing, communication, negotiation and problem-solving skills.
• Ability to operate effectively in a highly client-facing environment.
• Demonstrated ability to take ownership, work proactively and drive results.
• Ability to constructively challenge stakeholders and navigate complex situations.
• Experience working effectively within global and cross-functional teams.
• Flexibility to support global clients across different time zones.

Preferred qualifications and experience:

• Experience with RFPs and proposal development.
• Experience participating in or leading bid defenses.
• Client negotiation experience.
• Experience supporting business development, account expansion or new business opportunities.
• Demonstrated ability to influence clients and build relationships that support long-term partnerships and growth.
• Strong learning agility and willingness to develop new commercial and business development capabilities.

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply