Financial Counselor

Employment Type:

Full time

Shift:

Day Shift

Description:

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center ( , Gottlieb Memorial Hospital ( , and MacNeal Hospital ( .?

If you're passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Financial Counselor and become Loyola Strong!

The Financial Counselor is responsible for coordinating payment sources and securing reimbursement for hospital services. This role supports patients seeking or receiving care by educating them on insurance options, assisting with financial applications, establishing payment plans, and collecting patient financial responsibilities. The Financial Counselor advocates on behalf of patients while ensuring accurate financial processing and supporting organizational revenue goals.

What you'll do:

• Provide financial counseling to patients, explaining insurance coverage, financial assistance options, and payment responsibilities

• Assist with insurance and financial assistance applications, including charity care when appropriate

• Generate cost estimates and collect patient payments (co-pays, deductibles, balances)

• Review and update financial and insurance information; monitor self-pay and eligibility-pending accounts

• Collaborate with internal departments and external agencies to resolve coverage or billing issues

• Ensure accurate documentation and maintain HIPAA compliance

• Support department goals and demonstrate Trinity Health values in all interactions

What We Offer

• Benefits starting Day One

• Daily Pay option

• Career development and growth opportunities

• Tuition reimbursement

• On-site fitness center (Gottlieb Memorial Hospital & Loyola University Medical Center)

• Employee referral rewards

Compensation:

Pay Range: $18.16 - $28.14 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Benefits:

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Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran