Customer Support Coordinator

Salary: USD20 - USD20 per hour Customer Service & Order Processing Specialist Job Summary The Customer Service & Order Processing Specialist is responsible for managing day-to-day client interactions, processing orders, and ensuring a seamless customer experience. This role serves as a key liaison between customers, sales, warehouse, and operations teams to ensure timely and accurate order fulfillment. The ideal candidate is highly organized, detail-oriented, and able to thrive in a fast-paced environment while maintaining strong client relationships. Key Responsibilities Customer & Account Management Serve as the primary point of contact for customer inquiries, purchase orders, and claims Build and maintain strong relationships with new and existing clients Provide clients with product information, availability updates, and tailored solutions to meet their needs Resolve customer concerns and ensure a high level of satisfaction Order Processing & Coordination Receive, confirm, and process customer orders via phone, email, and other channels Enter and manage orders within the order processing system Coordinate full container load orders and warehouse releases Place purchase orders with factories for materials including products, labels, and packaging Monitor inventory levels and communicate availability to internal teams and customers Coordinate logistics, including arranging transportation and tracking shipments Cross-Functional Collaboration Partner with Sales Managers on pricing inquiries, inventory checks, and customer requests Work with warehouse and quality control teams to ensure accurate and timely order fulfillment Coordinate with customers to create, update, and revise product artwork and specifications Claims, Reporting & Administration Process defective product claims, returns, and credits Generate open order reports and provide regular updates to customers Prepare progress reports and quarterly summaries Manage invoicing through order processing systems Handle both routine and special customer requests efficiently Qualifications Associate’s degree preferred or equivalent work experience 1+ year of experience in customer service, order processing, or a related field Experience working in a fast-paced operations, logistics, or distribution environment preferred Strong time management and organizational skills with the ability to multitask Self-motivated with a proactive, problem‑solving mindset Excellent written and verbal communication skills Ability to manage multiple priorities while maintaining attention to detail Knowledge of customer service principles and order fulfillment processes Basic understanding of logistics, inventory management, and order processing systems preferred Ability to exercise sound judgment and maintain professionalism in all interactions Additional Information Ability to manage competing priorities and meet deadlines consistently Strong interpersonal skills and ability to handle sensitive situations with professionalism Duties and responsibilities may evolve based on business needs #J-18808-Ljbffr