Dispatch / Customer Service

Dispatch/Customer Service

Job Category: Logistics

Full-Time

On-site

Erie, CO 80516, USA

Job Details

Description

Dispatch/Customer Services

Department: Ready Mix

Job Title: Dispatch/Customer Services

Work Schedule: Day shift, flexible hours. Overtime as required.

Full or Part Time: Full time only

Reports to: Dispatch Manager

Salary: $21.00 -$28.00

Job Description:

Provide quality and timely customer service by managing incoming calls, performing order entry, addressing basic questions and concerns on orders. Focus on tasks and be able to manage interruptions and changes in priorities while maintaining composure in a fast-paced environment.

Responsibilities:

• Interact with and satisfy customer requests for changes in orders and shipping requirements.
• Enter orders by gathering efficient information from customers, while also monitoring order placement activity.
• Effectively communicate with plant personnel and operations regarding any upcoming special products and out of the ordinary orders. Communicate any job site concerns from customers and or drivers.
• Assist with the scheduling of leased drivers, while maintaining cost efficiency.
• Effectively communicate with office personnel regarding Project status and any customer concerns.
• Delivery: Coordinate Mixer Trucks and/or Aggregate Trucks to efficiently service customer's projects
• Order fulfilment: Order tracking, order entry, Order Execution
• Team Player: Interface with all aspects of the business: Sales, OC, Operations, Accounting, & Safety
• Reporting: Daily, Weekly, Monthly Metric reporting for the business
• Scheduling: Work with Dispatch Manager to strategically coordinate assets for upcoming deliveries
• Other duties assigned.

Requirements:

• Must have basic computer knowledge and data entry skills.
• Strong communication skills and the ability to multi-task
• Ability to follow written and verbal instructions.
• Strong basic math skills
• Proficient in Microsoft Excel, Teams, Word
• Experience with Command Alkon Platform (preferred)
• Diligent Mult-tasking capabilities
• Demonstrates the ability to work well with others in a high stress environment.
• Geographical knowledge of the Colorado area and the ability to read maps and communicate directions.
• Must be a positive team player.
• A background in customer service or dispatch is a plus.
• Ready-mix Dispatching or Customer service related experience (Preferred)
• High School Graduate or equivalent
• Bilingual (Preferred)

Benefits Offered on Your First Day:

• Medical
• Telemedicine
• Health Advocate Service
• Dental & Orthodontics
• Vision
• FSA Medical & Dependent Care
• Paid Parental Leave
• Tuition Reimbursement
• Employee Assistance Program
• Wellness Incentive Bonus Program
• Life and AD&D
• Short-Term and Long-Term Disability
• Paid Vacation
• Paid Holidays
• 401(k)

EEO Statement:

Raptor Material LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Qualifications

Skills

Required

MS Microsoft Excel

Intermediate

Behaviors

Required

Thought Provoking

Capable of making others think deeply on a subject

Enthusiastic

Shows intense and eager enjoyment and interest

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Goal Completion

Inspired to perform well by the completion of tasks

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter

Inspired to perform without outside help

Experience

Required

1-2 years:

Experience with command Alkon Platform (Preferred) / Ready-Mix dispatching - related experience (Preferred)

2-5 years:

Customer Service/ Computer knowledge/ Strong communication skills/ proficient in Microsoft Excel, teams word

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.