Call Center Representative

Cellular Sales

Cellular Sales is growing! Up to $500 sign-on bonus. Details to be discussed in the interview.

Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?

We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have a 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+.

Why join Cellular Sales?

Our talented teams help clients connect, work, watch, game, and stream with the latest devices. We partner with our customers to find the best Verizon plans and services for their needs while expanding their ability to stay connected. We listen to their concerns, and make sure they leave informed and satisfied with their visit. For the communities we serve, we get to actively build relationships and trust.

What we offer:

We give you the tools and support to succeed, along with great incentives to perform well and continue improving. Here's what you'll get when you join us:

• Competative income: $17.00/hour + bonuses
• First rate health benefits: including health/vision/dental, and life insurance
• Security for your future: 401(k) with ROTH option to save for retirement
• Performance incentives: top performers receive trips, gifts, and prizes
• Growth and development: gain invaluable knowledge, insight, and mentorship from our experienced leadership
• Advancement opportunities: we promote from within and encourage growth
• Outstanding company culture: a healthy community that fosters collaboration and mutual success
• Community involvement: impact the lives of people where you live through local events and volunteering

Responsibilities

As a Call Center Representative you will provide ongoing support to our current team of Verizon Sales Consultants. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback to improve productivity.

• Follow up on distributed leads
• Generate store traffic and contribute to the California market's success
• Handle customer inquiries both by phone and text
• Support sales force by generating sales leads
• Follow communication scripts when handing different topics
• Research required information using available resources
• Provide customers with product and service information
• Candidates should be able to take feedback and criticism to improve productivity and character

What we are looking for

• Attention to detail: taking responsibility for a thorough and detailed method of working. Oral communication: shaping and expressing ideas and information in an effective manner.
• Planning and organizing: setting priorities and defining actions, time, and resources needed to achieve predefined goals.
• Problem solving: having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
• Written communication: expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.

Work environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Must be able to sit for long periods of time.

Essentials

• Positive attitude
• Effective communication skills
• Business ownership mentality
• Interest and understanding of technology products and services
• Knowledge of customer service principles and practices
• High school diploma or equivalent; college degree preferred
• Minimum two years of related work experience
• Proficient in Microsoft Office
• Data entry and typing skills (including 10 key)
• Experience in a call center or customer service environment

Position type/expected hours of work

• This is a full-time position
• Monday - Friday

If you're eager to learn and implement our proven techniques to grow your career, enjoy a fast paced environment, and have reliable transportation, let's talk.

Opportunity awaits, apply today!