Entry Level Customer Consultant

Job Description

Job Description

This is an entry level position therefore our team members provide all of the necessary training to ensure success in this role. There is unlimited growth potential for individuals seeking management and leadership roles in the future. We prioritize a collaborative work environment filled with like minded, young professionals ready to take the next steps in their career.

About us: Pinnacle Strategy Group has been providing quality customer consulting to greater Cleveland Ohio for almost 2 years! Pinnacle is a leading company that specializes in communications, marketing, client acquisition, and consulting. We are committed to the highest level of innovation and overall customer satisfaction. As we continue to expand our reach, we are looking for talented, outgoing individuals who share our vision for excellence. We are looking for individuals to join our fast paced and upbeat team as a Customer Consultant.

Your Role: As a Customer Consultant, you will be responsible for providing our customers with the highest level of customer service as you will be representing our company. Our company, clients, and customers expect the highest level of professionalism, integrity, and satisfaction in every interaction.

Customer Consultant responsibilities include but are not limited to: 

• Provide exceptional customer support 
• Working directly with our customers 
• Inform customers of new promotions 
• Collaborate with team to meet goals and metrics
• Must be able to work both independently and within a team
• Gather reports for our management team 

Qualifications include: 

• At least 18 years old
• Eager to learn and grow within a company
• Strong interpersonal and communication skills
• Strong communication skills and a passion for customer satisfaction 
• Ability to thrive in a dynamic, fast-paced environment 
• High school diploma or equivalent

Benefits Include: 

• Training and Development 
• Leadership and Management opportunities
• Competitive compensation packages 
• Travel opportunities 

If you have a strong desire for success and feel like you would make a great addition to our team, we encourage you to apply. Our HR team is eager to reach out if we would like to move forward. Be on the look out for any missed calls or text messages as our HR team will be reaching out promptly!