Concierge

Overview Part-Time Concierge Willow Valley Communities The Lakes Campus | Lancaster, PA Are you friendly, professional, and passionate about helping others? At Willow Valley Communities (WVC) , we’re looking for a Part-Time Concierge Team Member to become the welcoming first point of contact for our Residents and guests. In this role, you’ll help create a warm, safe, and inviting environment while supporting communication, security, and administrative needs across our community. If you enjoy providing exceptional customer service, staying organized, and being part of a mission-driven team—we’d love to connect with you! Why Join Willow Valley Communities? Generous PTO, plus an extra day off to celebrate your birthday Opportunities for career growth and professional development Team Member recognition events and appreciation initiatives Weekly pay And many more valuable benefits! Compensation $15.00 per hour (based on experience) What You’ll Do As a Concierge Team Member, you will: Create a warm, welcoming, professional, and safe environment for Residents and guests Greet visitors, determine the purpose of their visit, and direct them appropriately Answer and route incoming phone calls, take messages, and manage voicemail transfers Communicate with Team Members using two-way radio systems Stay informed on WVC resources and updates to provide accurate information Manage key boxes, issue keys securely, and assist with Resident move‑out processes Respond to emergency calls and alarms, coordinating communication and dispatch as needed Collaborate with the Manager on Duty, Maintenance, Team Leaders, and other departments Process guest room reservations and assist with check-in/check‑out procedures Coordinate transportation scheduling and reservations Submit maintenance and IT requestsReceive, sort, and distribute mail, packages, and floral deliveries Operate office equipment and maintain necessary supplies Collect payments and reconcile daily cash receipts Perform general administrative tasks such as typing, copying, scanning, and filing Maintain knowledge of daily Concierge Desk procedures and responsibilities What You Bring Proficiency in Microsoft Office High school diploma or GED required 1–3 months of related experience preferred (or equivalent combination of education and experience) Strong communication, organization, and customer service skills A positive, team-focused attitude Schedules Fridays 4:00 PM-8:00 PM Plus Every other Weekend 2:00 PM-8:00 PM and Every other Holiday from 2:00 PM-8:00 PM Location The Lakes Campus Lancaster, PA If you're looking for a rewarding role where you can make a meaningful difference every day, apply today and become part of the Willow Valley Communities team! #J-18808-Ljbffr