Starlink Customer Success Manager, Latin America

Starlink Customer Success Manager, Latin America Hawthorne, CA SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal ofenabling human life on Mars.

STARLINKCUSTOMER SUCCESS MANAGER, LATIN AMERICA

Starlink is delivering high-speed, low-latency internet around the world. Customer Success is the post-sale owner of the customer relationship where they are the single name on a book of enterprise accounts from contract signature through onboarding, activation, payment, and long-term growth. This is an individual contributorrole,and the idealcandidateis a self-starter who is comfortableoperatingwithout a definedplaybook, holds a high bar ofcommunication, and treats revenue, activation, and account health as their personal responsibility.

RESPONSIBILITIES:

Own assigned Latin America accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact Hit revenue targets on time by tracking readiness, shipments, activations, and payments, and by raising risks early when dates or dollars may slip Keep internal systems current so account status, risk, and opportunity are visible in one place Monitor account health—including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship—to prevent delayed cash or churn Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery Build account plans that define current state, a healthy account, and the next dollar of revenue Identify expansion, additional sites or kits, and new ways customers can use Starlink Facilitate leadership business reviews that connect Starlink performance to customer results Forecast retention and revenue for the book so leadership can plan against a real number Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts Help shape how we operate in Latin America, including country-level priorities, onboarding, and getting paid Document processes that support expansion and scaling of the business

BASIC QUALIFICATIONS:

Bachelor’s degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role 5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections), not just project delivery 5+ years supporting customers on a technical product or service Professional fluency in Spanish (written and spoken)

PREFERRED SKILLS AND EXPERIENCE:

Experience working in Latin America, including multi-country accounts, local billing or tax, regulation, or selling through partners A track recordof growing revenue inside existing accounts, such as expansion,additionalsites, or new ways the customer uses the product Experience running several complex workstreams at the same time and delivering them on tight timelines Strong written and verbal communication, with the ability to work clearly with executives, operators, and finance Experience with telecommunications, satellite, networking, or similar infrastructure sold to enterprise or government customers

ADDITIONAL REQUIREMENTS:

Willing to work early mornings, evenings, and weekends as needed for Latin America time zones and critical milestones Willing to travel across Latin Americaas needed To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here . SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of SpaceX’s Aff… or applicants requiring reasonable accommodation to the application/interview process should reach out to View email address on click.appcast.io. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in SpaceX’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. #J-18808-Ljbffr Spacex