Guest Service Representative

Job Description

Job Description

Benefits:

• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary
We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our restaurant, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with taking their order, assisting them in any questions they have about our menu, ensuring that they have an amazing experience every time.

The ideal candidate takes pride in the look and feel of the front counter and lobby areas and can quickly handle a rush and keep the lobby clean and stocked. If you are a people person with a passion for providing exceptional customer service, we want to meet you! This is phone free environment and phones will be kept off person at all times you are clocked in.

Responsibilities

• Greet every guest with a smile
• Assist guests with order taking
• Answer any questions about the menu
• Anticipate the needs of guest and take care of them.
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary
• Ensure compliance with health and quality standards

Qualifications

• Familiarity with hospitality industry standards
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment