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Call Center Supervisor

Virtual Vocations Inc

To support customer service and technical support operations, the full-time remote Call Center Supervisor will manage a team of representatives, ensuring service levels, quality, and productivity goals are met while promoting employee engagement and development. Key responsibilities Supervise, coach, and mentor team members to enhance individual and team performance Monitor agent performance and provide timely feedback, coaching, and recognition Serve as a liaison between leadership and customer stakeholders, managing escalations and operational updates Required qualifications Current Titan Technologies Call Center/Help Desk Team Lead in good standing Minimum of two years of experience supporting the FLVS call center program Proven leadership and employee development experience with the ability to build high-performing teams Ability to troubleshoot common computer and telephone issues Proficiency in call center applications, workforce management, and Microsoft Office

Vacancy posted 22 hours ago
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