Consumer Driven Product Coordinator

HealthPartners is hiring a Consumer Driven Product Coordinator.

POSITION PURPOSE :

• Administer Flexible Spending Account (FSA) or Health Reimbursement Account (HRA) business including internal and external customer relations, providing responsible and thorough service.

• Manage and monitor the expedient and accurate adjudication of claims and adjustments.

• Organize and oversee the overall resolution of written and verbal inquiries from internal and external customers.

• Provide oversight and analysis of FSA and HRA claims processing and protocols.

• Serve as a liaison between employer groups, member services, finance, marketing, and account managers to develop, communicate and effectively administer policies and procedures.

• Develop documentation and upkeep of policies and procedures.

• Serve as project leader in the implementation of new products, programs and employer groups.

• Provide weekly reporting on product operations.

• Provide effective training, guidance, motivation and support necessary to enable individual and team work in line with the individual, unit, department objectives and marketplace expectations.

• Maintain current knowledge base regarding FSA/HRA, operating systems and related regulatory issues.

ACCOUNTABILITIES :

1. Responsible for the development of ongoing HRA and FSA product operation functions. Responsible for development and analysis of procedures, design and implementation of review protocols consistent with the overall direction of the HealthPartners Consumer Driven Health Plan (CDHP) programs.

2. Develop and maintain CDHP policies. Keep updated on current CDHP legislative policies, changes and protocol.

3. Collaborate with colleagues across HealthPartners integrated healthcare continuum in CDHP services.

4. Communicate with enrollees to gather documentation needed to adjudicate CDHP claims received.

5. Provide overview and education to new client groups. Assist sales with the installation of new employer group set-up.

6. Generate and provide clients with activity reports.

7. Provide administrative leadership to other Membership Accounting staff including product knowledge, personnel functions and professional development.

8. Identify potential improvements in automated or manual systems. Provide expertise and training of system functionality. Responsible for reporting system problems and implementing changes to processing systems or products.

9. Create high performance work teams through the use of performance measurements, individual goal setting and monitoring an evaluation of results.

10. Participate in appropriate departmental and organizational meetings.

11. Maintain confidentiality of information obtained in performance of duties as outlined by HealthPartners policy.

12. Ensure the proper administration of product operations with emphasis on non-routine claims processing, payment administration and record keeping.

13. Provide support to assigned key clients to ensure client confidence, prompt problem resolution and regular effective communications.

14. Stay abreast of systems, technology and regulatory developments that impact the administration of FSA/HRA Plans.

15. Develop and maintain working relationship with Members Service to provide quality service and problem resolution for Plan Participants and Client Groups.

16. Meet and exceed department and unit quality and production standards and expectations.

17. Ensure that Client Groups receive timely reporting on FSA/HRA Plan transactions.

18. Provide timely and quality production and processing reports on assigned client groups.

19. Ensure the security of all processing procedures, especially with regards to information and data security and security of the processing of payments.

20. Perform other related duties as assigned by manager.

REQUIRED QUALIFICATIONS :

• Associate’s degree and a minimum of two years of related experience in areas such as product administration, accounting or benefits.

• Ability to learn systems that support FSA/HRA operations.

• Strong organizational and time management skills

• Strong analytical and problem management skills.

• Ability to work independently and as a team member in variable situations.

• Detail oriented with the ability to prioritize and adapt in a flexible work environment

PREFERRED QUALIFICATIONS :

• Bachelor’s degree in Business, Health Care, Finance or related degree

• Working Knowledge of plans and IRS regulations regarding FSAs and HR

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.