Quality Director | Bentley Labs

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you’ll go further, faster. What are you waiting for? Life at THG Beauty We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic. By combining our portfolio of owned brands with a marketplace for over 1,300 third‑party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online. THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader. Why be a Quality Director at THG Beauty? This is a fantastic opportunity to lead the global Quality, Compliance, and Regulatory strategy across our fast growing portfolio of beauty, personal care, and wellness brands. This is a senior leadership role responsible for ensuring that every product, from early concept to post‑market surveillance, meets the highest standards of safety, quality, and regulatory excellence. You will shape the strategic direction of our quality systems, oversee global compliance frameworks, influence product development, and act as the senior authority on risk, governance, and regulatory readiness across all markets. As Quality Director, you’ll: Strategic Quality & Regulatory Leadership Define and implement the global Quality & Regulatory strategy across all product categories and regions. Serve as the organisation’s senior authority on regulatory frameworks, product safety, and compliance risk. Partner with Executive, R&D, Product, Supply Chain, and Legal leaders to ensure quality and compliance are embedded into all business processes. Lead global readiness and response for regulatory changes (e.g., MoCRA, EU updates, China NMPA reforms). Oversee governance structures, including quality KPIs, audit programs, risk registers, and compliance reporting. Quality Systems & Product Lifecycle Oversight Lead the design and continuous improvement of the Quality Management System across formulation, testing, manufacturing, and market release. Oversee raw material qualification, supplier capability assessments, and global supplier auditing programs. Set strategic direction for in‑process and finished goods testing, stability programs, and GMP compliance (ISO 22716, cGMP, NSF). Ensure robust CAPA, OOS, and deviation management processes are executed across all manufacturing sites and CMOs. Act as final quality approver for high‑profile product launches and high‑risk categories. Regulatory Compliance & Global Market Access Set and oversee global regulatory strategy for cosmetics, OTC drug products, dietary supplements, and wellness items. Ensure compliance with FDAMoCRA, EU Regulation 1223/2009, Health Canada, ASEAN regulations, and China NMPA submissions. Lead claim substantiation frameworks, labeling compliance, INCI oversight, and country‑specific warnings and governance. Oversee safety assessments, PIF creation, Responsible Person obligations, and toxicological review practices. Advise senior leadership on regulatory pathway decisions that impact speed‑to‑market and commercial risk. Oversee global product safety governance including toxicology, adverse event monitoring, SAE management, and signal detection. Lead senior‑level crisis management and recall readiness programs. Ensure ingredient compliance with EU Annex restrictions, Prop 65, and evolving regulatory lists. Testing, Certification & External Partner Governance Lead relationships with external labs, certification bodies, and regulatory consultants. Oversee clinical testing, dermatologist‑tested programs, and claim validation strategies. Direct certification programs including cruelty‑free, vegan, clean beauty, COSMOS/USDA organic, and Informed Sport. Ensure CMOs and suppliers meet stringent quality, compliance, and documentation standards. Leadership & Team Development Lead and mentor a high‑performing global Quality & Regulatory team. Build organisational capability in compliance, safety, and quality systems. Create a culture of excellence, scientific rigor, and continuous improvement across the business. What skills and experience do I need for this role? Extensive experience leading Quality & Regulatory teams within cosmetics, personal care, OTC drug products, dietary supplements, or wellness. Deep understanding of global regulatory frameworks (FDA, EU, MoCRA, NMPA, 21 CFR 111, OTC monographs). Demonstrated expertise in GMP compliance, stability programs, microbiology, safety assessments, and risk governance. Proven track record operating at Director or Senior Manager level overseeing multimarket, multi‑category portfolios. Strong ability to influence senior stakeholders and shape cross‑functional decision‑making. Experience leading audits, regulatory inspections, and large‑scale compliance programmes. Strong background managing CMOs, global suppliers, and complex manufacturing networks. Skilled in quality systems design, documentation control, and end‑to‑end product lifecycle governance. Exceptional problem‑solving capability, prioritisation, and risk management skills. High integrity, sound judgement, and strong regulatory intuition. Strategic thinker with the ability to balance compliance with commercial agility. Collaborative leadership style with the ability to build credibility across senior teams. What’s in it for me? Salary: $180-200k dependent on experience 401K matched up to 5% Generous PTO (Paid Time Off) Short and long‑term disability Exclusive employee discounts off THG Brands THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. #J-18808-Ljbffr The Hut Group