Customer Service Delivery Specialist

divh2Customer Advocate/h2pWere looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!/ppWhether its delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the Hauler-Life?/ppstrongShift Requirement:/strong The hours for this position are from strong7am - 5pm OR 11am - 9pm/strong (4 day work week). We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days./ppstrongUnlock Your Earning Potential!/strong/ppWe offer a competitive starting hourly rate of $22/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:/pullistrongPay Range:/strong $22-$24 hourly/lilistrongStarting Pay:/strong $22/hr/lilistrongAt 3 Months: $22.50/hr/strong/lilistrongAt 6 Months: $23/hr/strong/li/ulpIn your first year, you can progress from $22/hr to $24/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days./ppAnd thats not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings./ppstrongBenefits + Perks:/strong We continually invest in our team members success because when our team members grow, we grow. Here is how we invest in you:/pulliCompensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons/liliFast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance wont go unnoticed./liliHealth Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy./liliTime Off Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter)/liliEducation Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelors degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!/liliEquity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an owner in the company. We also offer an Employee Stock Purchase Plan discount!/liliProfessional Development: Extensive internal growth and professional development opportunities/liliAnd more!/li/ulpstrongAbout the Role:/strong/ppWere looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:/pulliDeliver vehicles straight to customers doors with our custom car haulers (dont worry - a commercial license is not required to drive the hauler and you will receive ample training)/liliFrequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive/liliComplete customer paperwork and include thorough notes in our customer tracking system/liliConsistently drive safe and maintain a clean driving record in accordance with Carvanas CMV Driver Qualification policy./li/ulp* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements./pp* Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems./pp* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeurs license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana)./pp* California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana)./ppstrongGeneral qualifications and requirements/strong/pulliAbility to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat)./liliAbility to walk/stand and sustain physical activity for extended periods of time (8+ hours)/liliMust be able to read, write, speak and understand English/liliRequires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat/liliRequires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs./liliFrequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions/li/ul/div