Parts Coordinator

Job Description

We are seeking a Parts Coordinator. This position is ideal for someone with strong customer service skills, technical aptitude, and experience supporting customers with parts inquiries and order processing. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and is committed to providing an exceptional customer experience.

Essential Responsibilities

• Answer incoming customer calls in a professional and courteous manner.
• Assist customers with parts identification and part number requests.
• Provide accurate pricing, availability, and product information.
• Process customer parts orders accurately and efficiently.
• Follow up with customers via phone and email to ensure satisfaction and resolve questions.
• Provide customers with requested documentation related to parts orders.
• Maintain accurate parts information to support timely responses to customer inquiries.
• Collaborate with internal departments to deliver outstanding customer service.
• Adhere to all company and departmental policies and procedures.
• Participate in continuous improvement initiatives to enhance departmental processes.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum of 3 years of exceptional customer service experience.
• 1-2 years of parts, technical support, or industrial equipment experience strongly preferred.
• SAP experience is a plus.
• Excellent verbal, written, and listening communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage a high volume of inbound calls while maintaining accuracy.
• Proficient with Microsoft Office (Outlook, Word, Excel), Windows 10, and SharePoint.
• Strong multitasking and time management skills with the ability to work efficiently under pressure.
• Willingness to continuously learn technical product knowledge.
• Ability to read and interpret manuals, diagrams, operating instructions, and technical documentation.
• Basic mathematical skills, including calculating percentages, discounts, proportions, and related figures.

Schedule: Monday-Friday, 8:00 AM-5:00 PM (Hybrid)
Pay: $20.00-$23.00 per hour

KPG123

Meet Your Recruiter

Samantha Santana
Recruiting Manager

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