Front Desk Receptionist

Front Desk ReceptionistA leader in integrated Mental Healthcare for over 20 years with Pharmacy, Primary Care, Aesthetics and Research divisions all in one location, where ideas and opinions are valued and expected, seeks an adaptable and compassionate candidate to join our Patient Experience Team in an innovative culture, putting the patient's health and well-being first.Core Values: Drive | Passion | Humility | Openness | DisciplineTalent:Eager, determined to achieve success, and committed to making a difference every dayCompassionate and care deeply about our patients and their experienceLove what you do and where you workNot afraid to ask questions and grow as a professionalAbility to have open, honest conversations with patients and team membersSelf-motivatedBelieve in integrity in everything you doKey Responsibilities:Supports and implements the practice mission and strategic vision within their respective departments.Handles confidential information requiring professional discretion and compliance with protected health information, data integrity and security policies.Welcomes and greets patients and visitors in the reception area in a helpful and friendly manner, creating a pleasant environment.Checks-in patients, schedules appointments, verifies demographic information, ensures accurate check-out.Schedules patient flow to clinic based on appointment policies and clinic expectations.Exercises problem-solving and diplomacy in de-escalating patient frustrations and refers patients to the appropriate designated personnel.Schedules appointments with appropriate provider.Assists with telephone triage of calls from patients.Assists patients with medical records-related tasks.Reviews forms requesting information for compliance purposes; copy/send records if appropriate.Completes template report forms.Maintains a log of documents in progress and follows up with providers as necessary.Scans and faxes finished documents if appropriate.Communicates interdepartmentally to facilitate workflow, collaborate with peers, and supports a team environment.Other administrative duties as assigned to meet practice needs.Qualifications: High School Diploma | Knowledge of HIPAA Compliance Standards | Proficient In Electronic Medical Records (EMR) Systems, Microsoft Platforms & Keyboarding Skills | Fast-Paced Environment Multitasker | Advanced Telephone Skills | Medical Records Experience A PlusExperience: Previous Experience In A High-Volume Medical Clinic SettingCompensation: Competitively BasedComprehensive Benefits Package:Clinic-Owned, Innovative Aesthetic EnvironmentDiscounted Primary Care Office Visits for EmployeesAmazing Team CultureCompany Sponsored EventsNo On-Call ShiftsNo Nights or WeekendsCorporate Employee DiscountsFree Parking91 Hours PTOSeven Paid HolidaysHealth Insurance (Employee Premium Allotment)Dental InsuranceVision InsuranceShort-Term & Long-Term Disability InsurancePaid Life Insurance PolicyEmployee Assistance Program (EAP)Health Savings Account401(k) Matching Retirement PlanEqual Employment Opportunity Employer: The Practice provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.