Optometry Office Front Desk Receptionist

Job Description

Job Description

About Signature Eye Care

Signature Eye Care is a locally owned optometric practice in southeast Lincoln, Nebraska. We combine eye health and eyewear fashion with warm, personalized service. Our team takes pride in building lasting relationships and making every patient feel comfortable and cared for.

We are seeking a friendly, organized, and dependable Receptionist to help create an exceptional experience from the moment a patient contacts our office.

The Opportunity:

As our Receptionist, you will be the welcoming voice and face of Signature Eye Care. You will coordinate communication between patients, the doctor, and staff while helping the office operate smoothly throughout the day.

The ideal candidate enjoys helping people, communicates with warmth and professionalism, and can confidently manage several priorities in a busy practice.

What You’ll Do:

• Welcome patients and complete the check-in and checkout processes
• Answer calls with a friendly, helpful, and professional tone
• Schedule, confirm, and reschedule appointments
• Verify insurance eligibility and coverage
• Collect fees, copays, and patient balances
• Manage patient recall and follow up on missed appointments
• Maintain accurate patient and appointment information
• Assist with other front-office responsibilities as needed
• Learn basic eyewear sales, fitting, and adjustment skills

Required Qualifications:

• High school diploma or equivalent
• At least two years of recent experience in a receptionist, front-desk, patient-services, or appointment-scheduling role
• Experience regularly answering business phones, scheduling appointments, entering customer or patient information, and processing payments
• Proficiency using email, web-based scheduling systems, and standard office software
• Ability to communicate clearly and professionally by phone, in writing, and in person
• Demonstrated accuracy when entering personal, financial, or insurance information
• Availability to work 34–40 hours per week, including Tuesday and Thursday evenings until approximately 7:15 p.m.
• Ability to work in person at the Lincoln office

Preferred Qualifications:

• Previous experience in an optometry, medical, dental, or other healthcare office
• Experience verifying insurance eligibility and explaining coverage
• Experience using an electronic health record or practice-management system
• Experience collecting copays, balances, or other customer payments
• Experience managing appointment reminders, recalls, and missed-appointment follow-up
• Interest in learning basic eyewear sales, fitting, and adjustments

To be considered for this position, all task questions must be answered .

Schedule:

This is a full-time, in-person position averaging approximately 34–40 hours per week. A lunch period is provided, and there are no weekend shifts.

• Monday: 7:45 a.m.–5:15 p.m.
• Tuesday: 9:00 a.m.–7:15 p.m.
• Wednesday: 10:00 a.m.–5:00 p.m., as needed
• Thursday: 9:45 a.m.–7:15 p.m.
• Friday: 7:45 a.m.–5:15 p.m.

Compensation:

$18–$24 per hour, based on experience and qualifications.

Benefits:

Eligible employees may receive:

• 401(k) with company matching
• Paid holidays
• Paid time off
• Exceptional vision-care and eyewear benefits
• Employee discounts
• Paid training
• Continuing education and professional development assistance
• Opportunities for advancement
• Consistent weekday schedule with no weekends

Why Join Signature Eye Care?

• Build meaningful relationships with patients
• Join a friendly, supportive, and close-knit team
• Work in a professional environment that values excellent service
• Receive training and opportunities to expand your skills
• Enjoy a consistent weekday schedule without weekend shifts
• Make an important contribution to a locally owned practice

Position Details:

• Job type: Full-time
• Expected hours: 34–40 per week
• Location: Lincoln, NE 68516
• Work location: In person

EEOC Statement:  We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.