CSR-Customer Support Representative

Overview:

Stotz Equipment is a full-service John Deere dealership with 25 locations across 8 western states, serving the agriculture, construction, and turf industries.

Family-owned since 1947, we’re built on the values of Quality, Integrity, Loyalty, Caring, and Community. Our people-first culture empowers teams to grow, collaborate, and make a real impact for our customers and each other.

Come help us fulfill our purpose: to create a better life for our families, communities, and those connected to the land.

What You'll Be Doing:

As a Customer Support Representative for large equipment, you’ll play a key role in supporting customers across your market area—including municipal and government accounts. This position is all about building strong relationships, selling parts and services, and delivering a standout customer experience. You’ll work closely with new and existing customers to understand their needs, offer solutions, and ensure follow-through. Collaboration is key, as you'll partner with various departments to process orders and keep everything running smoothly.

Responsibilities:
Represent and sell products and/or services to existing and new customers in the market area
Seek to engage with customers, build rapport understand their needs, and offer solutions
Provide robust customer service with a positive attitude to ensure the highest customer satisfaction
Customer service may include assisting with on-site machine setup and training customers
Work as a team player willing to help in any area of the store, between departments, as needed
Qualifications:

What's Required

Skills / Experience

High integrity, loyal, team player
Organized and highly motivated
Multi-tasking effectively is a must as well as staying organized and able to operate under stress
Comfortable using Word and Excel
Excellent oral and written communication skills
Outstanding customer service skills
Strong organizational skills
Long hours may be required to maximize sales and achieve/surpass annual sales goals
Pulling a trailer and hauling equipment
Must have and maintain a clean driving record

Preferred

1-3 years of Customer Service, with experience selling parts and service department services
CDL driver's license
Sales experience

Compensation is competitive and based on skill level, experience, and knowledge.

Education

High School Diploma or Equivalent
2-Year Degree, such as an Associate of Applied Science, preferred

Physical Requirements

Ability to sit, stand, walk, bend, kneel, climb, and reach as needed

Use of hands for tools, computer, and phone use

Ability to lift, carry, push, or pull up to 50 lbs.

Close vision required for reading

Sufficient hearing for communication in person and over the phone in active work environments

Reasonable accommodations may be made for individuals with disabilities

What’s In It for You:

At Stotz Equipment, we invest in our people and reward their contributions with a competitive and supportive compensation package, including:

Profit Sharing Bonus Program
401(K) with 4% Company Match
Medical, Dental, Vision & Life Insurance
Paid Time Off, Sick Time & Company Holidays
Tuition Reimbursement & Apprenticeship Sponsorship
Technician Incentive Program
Employee Assistance Program (EAP)
Boot Voucher & Technician Tool Account
Company Vehicle (for qualifying roles)
Training through John Deere University
Eligible to join the John Deere Credit Union
Advancement Opportunities

Successful applicants will be required to complete a background check, including criminal history and a drug screening, prior to the start of employment. For certain positions, a valid driver’s license and a clean driving record are also required.