Distribution Center Outbound Operations Supervisor

Outbound Operations Supervisor

The Outbound Operations Supervisor is a people leader that drives the successful execution of all pulling and outbound shipping activities. Reporting to the Outbound Operations Manager, this role is responsible for designing efficient and consistent methods for the outbound team(s) to follow, ensuring freight is properly pulled, sorted, packed and loaded in a safe, high quality and timely manner. The Outbound Operations Supervisor ultimately holds their team to a high standard of operational execution, while also reinforcing a culture of engagement, empowerment and problem-solving amongst all teammates.

Responsibilities

Responsibilities include:

• Supervising and implementing functions of efficient outbound operations by instructing employees how to perform work, monitoring progress and troubleshooting as needed.
• Designing and maintaining organization of truck yard operations, ensuring efficient organization of trailers, housekeeping, maintenance, and safety protocols are maintained.
• Consistent and innovative solutions to drive adherence to all security and safety rules and regulations, ensuring a safe environment for employees.
• Maintaining awareness of budget planning and enforcing cost-saving initiatives and process improvements.
• Supervising and providing leadership to warehouse associates, promoting engagement and empowerment to solve problems and make good operational decisions.
• Investigating and resolving shipping errors; addressing shipping errors with team to mitigate future issues.
• Scheduling team hours to ensure peak period coverage and efficiency.
• Protecting company assets ensuring all equipment is used and maintained properly, buildings are checked and secured nightly, monitoring employees so no merchandise leaves without proper receipts.
• Leading efficient and accurate methods of processing outbound orders, cross/docks, stock orders, special orders, UPS, Will Call and any other miscellaneous orders as applicable.
• Identifying opportunities for cost reduction and implementing process improvements to enhance operational efficiency.
• Fostering a culture of engagement and empowerment, mentoring team members, and facilitating problem-solving and decision-making to drive operational success.
• Overseeing the reconciliation of truck loads each night to ensure proper loading of product.
• Designing and implementing efficient protocols and systems for shuttle truck orders and loading of trucks.
• Ensuring team follows all company and supplier guidelines for factory returns.

Qualifications

Qualifications include:

• High School Diploma, general education degree (GED) or equivalent combination of experience and education.
• 1+ years' experience within a distribution center or similar environment.
• Ability to comply with all safety requirements pertaining to job functions and general Distribution Center safety requirements.
• Strong interpersonal skills.
• Ability to develop and maintain cooperative working relationships with others.
• Strong organizational skills detail oriented.
• Ability to use good judgment in order to carry out detailed instructions.
• Basic computer skills required.
• Must be capable of lifting/moving heavy items up to 60 lbs.
• Must be forklift and pallet jack certified.

Physical Demands / Working Environment

Physical demands and working environment include:

• Lifting and Carrying: Ability to lift and carry objects of varying weights, typically 25 to 50 pounds or more, depending on the job duties.
• Pushing and Pulling: Capability to push and pull carts, pallet jacks, or other equipment loaded with materials throughout the warehouse.
• Standing and Walking: Willingness and ability to stand and walk for extended periods.
• Bending and Stooping: Capacity to bend, stoop, squat, and reach to retrieve items from shelves, bins, or storage racks.
• Climbing: Can climb ladders or stairs to access elevated storage areas or perform maintenance tasks.
• Operating Equipment: Proficiency in operating warehouse equipment such as forklifts, pallet jacks, and order pickers.
• Manual Dexterity: Ability to use hands and fingers to handle small objects, operate machinery controls, and perform tasks requiring precision and accuracy.
• Repetitive Motion: Willingness and ability to perform repetitive tasks, such as scanning barcodes, sorting items, or packaging products, throughout the shift.
• Physical Endurance: Stamina and endurance to work in a fast-paced environment and meet productivity targets.
• Safety Awareness: Commitment to following safety protocols and guidelines to prevent workplace accidents and injuries.
• Environment: Position operates in a warehouse setting with continuous exposure to industrial noise, bright overhead lighting, and varying temperatures due to limited climate control. Employees regularly work around moving equipment and mechanical operations and must remain alert to audible and visual safety signals in a fast-paced environment.