Senior Manager, Sales Operations

Description

Are You Passionate About Improving the Lives of Cancer Patients and Their Loved Ones?

Cosette Pharmaceuticals, one of the fastest-growing organizations in the pharmaceutical industry, is actively building an oncology franchise focused on meeting unmet patient needs. ( If you are a high-achieving Oncology Field Sales, Market Access, Medical or Marketing expert who is inspired by delivering life-changing therapies to millions of patients, we want to talk to you.

Our purpose is to improve patients' lives through life-changing medicines. We are guided by an unwavering commitment to quality, scientific rigor, and integrity. Every decision begins with the patients and families who rely on us, inspiring us to build an organization that combines innovation with flawless execution. Our success is powered by our people, talented individuals who are empowered to collaborate, take ownership, challenge ideas, and deliver results. Led by a team with deep experience building successful pharmaceutical organizations and advancing transformative medicines, Cosette provides an environment where exceptional people can grow, contribute their expertise, and thrive together.

Position Summary

The Senior Manager, Sales Operations is responsible for driving operational excellence across Cosette's commercial sales organization by delivering the systems, analytics, processes, and operational support that enable field teams to execute effectively and achieve business objectives. This role serves as a strategic partner to Sales Leadership, Marketing, Finance, HR, Commercial Analytics, Market Access, and Leadership by translating commercial priorities into scalable sales operations processes that improve field force effectiveness and organizational performance.

The role will initially support Cosette's expanding oncology and established commercial organization while also providing operational support across additional therapeutic areas as the commercial portfolio continues to grow. The Senior Manager will lead critical commercial operations including field reporting, incentive compensation administration, targeting and segmentation, territory alignment, field CRM support, sales meeting planning, and field communication. This role is accountable for ensuring commercial leadership has timely, accurate, and actionable information to make business decisions while continuously improving field execution and operational efficiency.

Key Responsibilities

Sales Operations Strategy & Commercial Execution

• Support the execution of Cosette's commercial operations strategy aligned with business objectives and commercial priorities.
• Develop scalable processes that improve operational effectiveness across the commercial organization.
• Partner with Commercial Leadership to identify opportunities to improve field productivity, execution, and customer engagement.
• Establish standardized operating procedures supporting commercial planning and field execution.
• Continuously evaluate operational processes and recommend improvements that enhance organizational effectiveness.

Field Force Effectiveness

• Lead field force effectiveness initiatives including territory alignment, deployment optimization, workload analysis, and performance reporting.
• Develop dashboards and metrics that measure field productivity and commercial execution.
• Partner with Sales Leadership to identify trends, opportunities, and performance gaps.
• Support account planning and territory optimization initiatives.
• Evaluate field execution metrics and recommend operational improvements

Sales Reporting & Business Analytics

• Develop and maintain executive dashboards, sales reports, KPI reporting, and commercial performance analytics.
• Deliver timely, accurate reporting supporting executive decision making.
• Analyze sales trends, customer engagement metrics, territory performance, and market dynamics.
• Partner with Commercial Analytics and Finance to ensure consistent reporting methodologies.
• Provide ad hoc analyses supporting strategic business decisions.

Incentive Compensation Administration

• Manage administration of sales incentive compensation programs.
• Coordinate goal setting, quota administration, payout validation, and monthly reporting.
• Partner with HR, Finance, and external vendors to ensure timely and accurate incentive payments.
• Monitor plan effectiveness and recommend enhancements that align with commercial objectives.
• Maintain governance, documentation, and compliance for incentive compensation programs.

Targeting & Customer Segmentation

• Partner with Commercial Leadership to develop customer targeting and segmentation strategies.
• Utilize internal and external data sources to optimize customer selection and call planning.
• Support territory alignment and customer assignment processes.
• Monitor targeting effectiveness and recommend refinements based on business performance.
• Collaborate with Marketing and Analytics to improve customer engagement strategies.

Sales Meeting Planning & Commercial Communications

• Lead operational planning for National Sales Meetings, POAs, regional meetings, launch meetings, and commercial conferences.
• Coordinate meeting logistics, agendas, business reviews, recognition programs, and operational support.
• Partner with Marketing, Training, HR, and Executive Leadership to ensure successful meeting execution.
• Manage meeting vendors and external partners supporting commercial events.
• Support ongoing field communications and commercial announcements.

CRM & Commercial Systems

• Partner with IT and Commercial Operations to optimize CRM, MLR and other commercial systems.
• Support field adoption of CRM tools and reporting capabilities.
• Coordinate system enhancements, testing, and user acceptance activities.
• Ensure data quality and integrity across commercial platforms.
• Identify opportunities to leverage technology that improves field effectiveness.

Vendor & Project Management

• Manage relationships with external vendors supporting incentive compensation, reporting, CRM, targeting, and sales meeting execution.
• Lead cross-functional commercial operations projects from planning through implementation.
• Ensure projects are delivered on time, within budget, and aligned with business priorities.

Qualifications

Education

• Bachelor's degree required.
• MBA or advanced business degree preferred.

Required Experience

• 7+ years of pharmaceutical, biotechnology, or healthcare commercial experience.
• 3+ years of experience in Sales Operations, Commercial Operations, Business Analytics, or Field Force Effectiveness.
• Demonstrated experience supporting pharmaceutical sales and / or marketing organizations.
• Experience supporting specialty pharmaceutical, oncology, hospital, rare disease, or other complex therapeutic markets preferred.

Preferred Experience

• Experience administering incentive compensation programs.
• Experience with customer targeting, segmentation, and territory alignment.
• Experience supporting National Sales Meetings and commercial planning processes.
• Experience partnering across Sales, Marketing, Finance, HR, IT, and Executive Leadership.

Knowledge & Skills

• Strong understanding of pharmaceutical commercial operations and sales organization structures.
• Experience with CRM, data, incentive compensation platforms, and commercial reporting tools.
• Advanced Excel, Power BI, Tableau, or similar analytics platforms preferred.
• Strong analytical and problem-solving skills.
• Excellent project management and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and presentation skills.
• Ability to influence cross-functional stakeholders without direct authority.
• Knowledge of pharmaceutical promotional compliance and regulated commercial environments.
• Continuous improvement mindset with strong attention to detail.

Key Performance Indicators (KPIs)

Field Force Effectiveness

• Improvement in field productivity and execution metrics.
• Successful implementation of territory alignment and targeting initiatives.
• Increased adoption and utilization of CRM and commercial systems.

Operational Excellence

• Timely and accurate delivery of commercial reporting.
• On-time administration of incentive compensation programs.
• Successful execution of National Sales Meetings, POAs, and commercial planning meetings.
• High data quality across commercial reporting platforms.
• Effective management of vendors and operational budgets.

Business Impact

• Improved commercial decision-making through actionable reporting and analytics.
• Increased sales leadership satisfaction with Sales Operations support.
• Continuous improvement of commercial processes and operational efficiency.
• Successful support of commercial launches and organizational expansion.
• Scalable commercial operations infrastructure supporting Cosette's continued growth.

Salary Range

The expected annual base salary for this New Jersey based position is $120,960 - $151,200. In addition, you may be eligible for a discretionary bonus if you are an active employee on the payment date.

Benefits

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, health saving account, employee assistance program, tuition reimbursement program, parental leave, wellness program, paid time off, volunteer time, and holidays.


Physical Requirements

This role will follow a hybrid work schedule, requiring three (3) onsite days per week at our Bridgewater, NJ office.


If making a profound impact on patients motivates you - and you want to be part of a team fueled by purpose, innovation and impact - we'd love to meet you. Apply now.

Equal Opportunity Employment

Providing "equal employment opportunity" is one of the most important people policies of Cosette Pharmaceuticals, Inc. Our goal is to do all that we realistically can to provide genuine equal employment opportunity to applicants and employees in all phases of our operation. It is the policy of this Company that there shall be no discrimination with respect to employment, or any of the terms and conditions of employment, because of an individual's race, creed, religion, color, national origin, citizenship, ancestry, age, gender identity or expression, affectional or sexual orientation, marital status, domestic partnership, familial status, atypical hereditary cellular or blood trait, disability (including AIDS and HIV infection), genetic information, liability for service in the United States armed forces or any other legally protected status. The Company is dedicated to ensuring that all employment decisions are in accordance with these principles of equal employment opportunity.