Nurse Practitioner Manager

Clinical Operations Manager

Infusion For Health is dedicated to providing exceptional infusion therapy and comprehensive care for patients with autoimmune disorders and complex chronic conditions. Our mission emphasizes compassion, collaboration, and expertise, ensuring each patient receives personalized, high-quality treatment in a welcoming environment.

The Infusion for Health Clinical Operations Manager will play a crucial role in providing clinical leadership, managing day-to-day operations, and ensuring high-quality patient care within multiple ambulatory infusion centers. This leadership position will be responsible for managing a diverse team, including Registered Nurses, Licensed Vocational Nurses, Medical Assistants, and Mixologists, in delivering high-quality specialty infusions and injections to patients. This role is responsible for clinical oversight, recruiting & managing staff members, ensuring smooth clinic operations, and optimizing workflows. This role requires a combination of clinical expertise, leadership experience, and strong organizational skills to support the success of the teams managed.

In this role you will be covering our clinics in Washington with travel throughout all clinics in regions below:

Must have an active Nurse Practitioner (NP) license in the state of California.

DUTIES AND RESPONSIBILITIES

Clinical Leadership:

• Engages in remote and in-person supervision in collaboration with the Medical Director, including virtual case discussions, care-plan development, escalated patient issues & reactions, review of infusion protocols, and documentation audits.
• Ensure that clinical protocols are being followed, and patient safety is prioritized.
• Collaborate with healthcare professionals to develop and implement patient care plans, ensuring individualized, evidenced-based care.
• Review and sign off on treatment notes and patient documentation for accuracy and compliance.
• Occasionally provide direct patient care when required to ensure patient care needs are met or to demonstrate clinical skills for staff.

Team Leadership & Development:

• Manage a team of healthcare professionals, including RNs, LVNs, MAs, and mixologists, across multiple clinic locations.
• Lead in the interviewing and hiring process of new team employees.
• Conduct regular performance reviews, coaching sessions, and 1:1s to ensure the team is supported, collaborating effectively, and meeting individual & organizational expectations.
• Provide leadership and training in fostering a collaborative and positive team culture, encouraging continuous learning and improvement.

Operational Management:

• Oversee the daily operations of multiple ambulatory infusion clinics, ensuring efficient workflows and patient care delivery.
• Monitor clinic schedules, staffing, and resource allocation to optimize safety, productivity and patient experience.
• Maintain compliance with organizational standards, regulatory requirements, and industry best practices.
• Track and analyze clinic performance data, ensuring that key metrics (e.g., patient satisfaction, clinical outcomes, operational efficiency) are consistently met.
• Develop and implement strategies to improve clinic performance and patient care delivery.
• Perform audits of inventory management and supplies, ensuring compliance with regulatory requirements.

Quality Assurance and Compliance:

• Monitor and maintain compliance with regulatory standards, polices, and procedures.
• Assist with the implementation of quality improvement initiatives.
• Lead the preparation efforts and assist in day of activities or regulatory audits and accreditation site surveys.
• Conduct on-site visits to each of the clinics at least once a month to observe workflows, meet with team members one on one, and provide on-the-ground support.
• Offer real-time coaching and mentoring to staff, with a focus on continuous process improvement and enhancing patient care.

QUALIFICATIONS & SKILLS

• Strong interpersonal and communication skills, with the ability to lead and motivate a team.
• Ability to manage complex clinical and operational issues in a fast-paced environment.
• Strong problem-solving and decision-making capabilities.
• Keen assessment and monitoring skills; ability to identify medication reactions quickly.
• Skilled at performing intravenous catheter placement and monitoring for signs and symptoms of infusion related complications.
• Competent in the care, use, and maintenance of central lines.
• Able to demonstrate infection control precautions and sterile technique.
• Possess knowledge of IV medications, biologics, fluids, and blood components.
• Skilled in drawing labs using aseptic technique.
• Ability to engage effectively in partnership with referring providers, deescalate challenging patient situations, and respond to grievances assuring the highest level of service to our partners and patients.
• Strong computer skills, including word processing, efficient use of the internet and email, and experience with Electronic Medical Records (EMR).

EDUCATION & EXPERIENCE

• Master's degree in Nursing (NP) from an accredited program.
• Current Nurse Practitioner licensure in the state(s) of practice.
• Minimum of 5 years of clinical experience, preferably in infusion therapy or related specialty.
• 2 years in healthcare leadership or management role preferred.
• Proven experience working with, influencing, and managing individuals with different licenses and scope of practice.
• Basic Life Support (BLS) required
• American Academy of Nurse Practitioner Certified Board (AANPCB) or American Nurses Credentialing Center (ANCC) required