Technical Support Specialist I
Full-time
Nucor Corporation
Job Details
Division: Rytec Corporation
Location: Jackson, WI, United States
Other Available Locations: N/A
Welcome to Nucor, where our unique culture sets us apart. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continent's largest recycler. Our vibrant culture, built on personal connections and teamwork, empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety, efficiency, and meaningful personal connections define every day, enriching both our teammates and the communities we serve.
Nucor supports its teammates with top-tier benefits like Medical, Dental, Vision, and Disability Insurance, 401K and Roth accounts, Profit sharing, Pay-for-performance bonuses, Paid parental leave, Tuition reimbursement, Stock program, Scholarships and more. Basic Job Functions: The Technical Support Specialist I is responsible for providing technical problem resolution to the dealers and end-users. The Technical Support Specialist will strive to provide the highest level of customer service, by clearly communicating technical solutions in a user-friendly, professional manner. ESSENTIAL FUNCTIONS: Provide technical support resolution via phone and email with end-users, contractors and dealer network
Resolve electrical and mechanical problems that could be encountered before, during, and after product installation
Communicate and coordinate with internal departments to ensure accurate resolution in a timely manner
Accurately process and properly record call and email transactions utilizing computer software programs
Assist in department process improvements to maintain and improve upon the industry leading Technical Support experience
Assist Engineering on R&D projects both in house and in the field
Offer technical guidance to the Parts department involving custom orders
Travel occasionally to customer sites to resolve problems that need onsite assistance Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times. Minimum Qualifications: Ability to lift 50 - 70 pounds occasionally.
Prolonged periods sitting at a desk and working on a computer.
This position is in an office environment where the noise level is moderate.
An occasional amount (20%) of domestic travel for company business will be required through various modes of transportation (car, airplane, etc.).
A minimum of 2 weeks will be required at each manufacturing facility (Jackson and Hartford) building our products to better understand the individual components.
Industry experience in high speed doors, material handling or dock levelers is preferred
Commercial or industrial electrical background and working knowledge of relay logic, electrical control systems, and solid-state technology.
Excellent verbal and written communication skills with an emphasis on proper phone etiquette
Working knowledge of SalesForce
Learn how to properly document a call with proper category and codes
Working with Five9 phone system
Using the SAP sandbox to work on mock quotes and orders
High attention to detail and accuracy for problem analysis and solutions
Mechanical aptitude
Possess a valid passport
Ability to read, analyze, and interpret technical manuals & drawings. Ability to write routine reports and correspondence. Ability to speak clearly and effectively before customers or employees of organization. Ability to effectively present information to management.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Ability to draw and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Accountability & Dependability: Shows up to work on time, and follows instructions, policies, and procedures. Meets productivity standards, deadlines, and work schedules. Does not make excuses for errors or problems; acknowledges and corrects mistakes.
Customer Focus: Deliver products and services when and where the customer needs them. Explore options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied.
Analysis/Reasoning: Examine data to grasp issues, draw conclusions, and solve problems by identifying relevant facts.
Product Knowledge/Application: Knows product features; demonstrates knowledge of current business practices and appropriate product applications. Works collaboratively to analyze information and develop solutions.
Communication: Organize & express ideas and information clearly, using appropriate and efficient methods of conveying the information. Communicate accurately & honestly in an open, candid and respectful manner.
Decision Making & Judgement: Gather information and others' input when making decisions. Consider lessons learned from experience. Consider all when weighing the benefits, costs, and risks associated with each.
Ethics & Integrity: Earn others' trust and respect through consistent honesty and professionalism in all interactions. Avoids situations and actions considered inappropriate or which present a conflict of interest.
Teamwork: Help teammates who need or ask for support or assistance. Celebrate the achievements of teammates. Encourage team unity through sharing information or expertise, working together to solve problems, and putting team success first. Preferred Qualifications: Associate's degree or equivalent from two-year College or Technical school desired; or two to four years related customer service/troubleshooting experience and/or training; or equivalent combination of education and experience. Nucor is an Equal Opportunity Employer and a drug-free workplace Nearest Major Market: MilwaukeeNucor Corporation is acting as an Employment Agency in relation to this vacancy.
Division: Rytec Corporation
Location: Jackson, WI, United States
Other Available Locations: N/A
Welcome to Nucor, where our unique culture sets us apart. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continent's largest recycler. Our vibrant culture, built on personal connections and teamwork, empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety, efficiency, and meaningful personal connections define every day, enriching both our teammates and the communities we serve.
Nucor supports its teammates with top-tier benefits like Medical, Dental, Vision, and Disability Insurance, 401K and Roth accounts, Profit sharing, Pay-for-performance bonuses, Paid parental leave, Tuition reimbursement, Stock program, Scholarships and more. Basic Job Functions: The Technical Support Specialist I is responsible for providing technical problem resolution to the dealers and end-users. The Technical Support Specialist will strive to provide the highest level of customer service, by clearly communicating technical solutions in a user-friendly, professional manner. ESSENTIAL FUNCTIONS: Provide technical support resolution via phone and email with end-users, contractors and dealer network
Resolve electrical and mechanical problems that could be encountered before, during, and after product installation
Communicate and coordinate with internal departments to ensure accurate resolution in a timely manner
Accurately process and properly record call and email transactions utilizing computer software programs
Assist in department process improvements to maintain and improve upon the industry leading Technical Support experience
Assist Engineering on R&D projects both in house and in the field
Offer technical guidance to the Parts department involving custom orders
Travel occasionally to customer sites to resolve problems that need onsite assistance Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times. Minimum Qualifications: Ability to lift 50 - 70 pounds occasionally.
Prolonged periods sitting at a desk and working on a computer.
This position is in an office environment where the noise level is moderate.
An occasional amount (20%) of domestic travel for company business will be required through various modes of transportation (car, airplane, etc.).
A minimum of 2 weeks will be required at each manufacturing facility (Jackson and Hartford) building our products to better understand the individual components.
Industry experience in high speed doors, material handling or dock levelers is preferred
Commercial or industrial electrical background and working knowledge of relay logic, electrical control systems, and solid-state technology.
Excellent verbal and written communication skills with an emphasis on proper phone etiquette
Working knowledge of SalesForce
Learn how to properly document a call with proper category and codes
Working with Five9 phone system
Using the SAP sandbox to work on mock quotes and orders
High attention to detail and accuracy for problem analysis and solutions
Mechanical aptitude
Possess a valid passport
Ability to read, analyze, and interpret technical manuals & drawings. Ability to write routine reports and correspondence. Ability to speak clearly and effectively before customers or employees of organization. Ability to effectively present information to management.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Ability to draw and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Accountability & Dependability: Shows up to work on time, and follows instructions, policies, and procedures. Meets productivity standards, deadlines, and work schedules. Does not make excuses for errors or problems; acknowledges and corrects mistakes.
Customer Focus: Deliver products and services when and where the customer needs them. Explore options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied.
Analysis/Reasoning: Examine data to grasp issues, draw conclusions, and solve problems by identifying relevant facts.
Product Knowledge/Application: Knows product features; demonstrates knowledge of current business practices and appropriate product applications. Works collaboratively to analyze information and develop solutions.
Communication: Organize & express ideas and information clearly, using appropriate and efficient methods of conveying the information. Communicate accurately & honestly in an open, candid and respectful manner.
Decision Making & Judgement: Gather information and others' input when making decisions. Consider lessons learned from experience. Consider all when weighing the benefits, costs, and risks associated with each.
Ethics & Integrity: Earn others' trust and respect through consistent honesty and professionalism in all interactions. Avoids situations and actions considered inappropriate or which present a conflict of interest.
Teamwork: Help teammates who need or ask for support or assistance. Celebrate the achievements of teammates. Encourage team unity through sharing information or expertise, working together to solve problems, and putting team success first. Preferred Qualifications: Associate's degree or equivalent from two-year College or Technical school desired; or two to four years related customer service/troubleshooting experience and/or training; or equivalent combination of education and experience. Nucor is an Equal Opportunity Employer and a drug-free workplace Nearest Major Market: MilwaukeeNucor Corporation is acting as an Employment Agency in relation to this vacancy.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Technical Support Specialist I in Jackson, WI vacancy
- ...both our teammates and the communities we serve. Nucor supports its teammates with top-tier benefits like Medical, Dental,... ..., Scholarships and more. Basic Job Functions: The Technical Support Specialist I is responsible for providing technical problem resolution...SuggestedFor contractorsWork at office
Nucor Corporation
Jackson, WI4 days ago $19.04 - $29.06 per hour
Systems, LLC. is seeking a Technical Support Specialist to provide customer support regarding equipment setup and troubleshooting. This role requires strong communication skills and technical knowledge to resolve issues efficiently. Applicants should have a High School...Suggested- Lutheran Social Services of WI & Upper MI is seeking an IT Customer Support Specialist to join its Help Desk team. This role involves providing tier 1 and tier 2 support to internal customers throughout Wisconsin and Upper Michigan. The successful candidate will work under...SuggestedRemote work
- ...Lutheran Social Services of WI and Upper MI is currently seeking an IT Customer Support Specialist to join our Help Desk team! This is a great opportunity to obtain hands-on IT experience. IT Customer Support Specialists provide tier 1 and tier 2 help desk support...SuggestedWork at officeRemote workWork from homeMonday to FridayNight shift
Lutheran Social Services of WI & Upper MI
Menomonee Falls, WI2 hours ago - ...Technical Support Associate An industry-leading client is seeking a Technical Support Associate for a contract position focused on consumer troubleshooting, product selection, and warranty support. The ideal candidate has prior consumer technical support experience...SuggestedContract work
Randstad
Menomonee Falls, WI9 hours ago $130k - $190k
...division is currently seeking a Senior IT Specialist - M365 & Active Directory Architect. The... ...The position requires a highly technical professional who will be the Solution Architect... ...improvement to the overall system design and support model while expected to work closely...Permanent employmentLocal areaImmediate startRelocationEaton
Menomonee Falls, WI1 day ago- ...problems on the go, this role is a strong fit. This position supports a wide range of industries including construction, fleet & transportation... ...High school diploma or equivalent required. ~ Vocational or technical training in welding or a related field is a plus. ~2+ years...
E.H. Wolf and Sons, Inc.
Slinger, WI4 days ago $24 - $30 per hour
...equivalent. ~2 + years of experience in plumbing, electrical, repair industry, HVAC or pool/spa industry. ~ Ability to troubleshoot technical issues to utilize resources and skills to find resolutions. Physical Requirements: Must be able to frequently lift...Hourly paySummer workMonday to FridayShift workNight shiftWeekend workHorizon Chemical LLC
Jackson, WI3 days ago$33 - $37 per hour
...electrical system repairs and servicing • Provide field service support while maintaining strong relationships with customers •... ...established service and safety standards • Attend factory and technical training to stay current on equipment and systems • Represent...Full timeShift workDay shiftHiFyve
Slinger, WI5 days ago$17 - $22 per hour
...franchise. The idea was born when Lavalle realized the need for a specialist for dryer vents. He had frequently encountered homeowners... ...locations, although independently operated, receive national support from our headquarters, located in Irving, TX. Dryer Vent Wizard...Bi-weekly payHourly payLocal areaWeekend workDryer Vent Wizard
Jackson, WI2 days ago$24.05 - $38.48 per hour
...9:30am - 6:00pm CST Holidays : 8am - 4:30pm CST • Weekends : Saturday 8am-12pm CST Job Summary This position is responsible for supporting end-users who are having any problem with Froedtert Health’s Epic System. The Epic Service Desk has the responsibility to take calls...Hourly payTemporary workRemote workShift workWeekend workFroedtert Health
Menomonee Falls, WI2 days ago- A leading health provider in Wisconsin is seeking an Epic Service Desk support specialist to assist end-users with technical issues related to the Epic System. The ideal candidate will have at least 3 years of customer service experience in the Epic environment and will...Remote work
Froedtert Health
Menomonee Falls, WI3 days ago - ...Job Description MGS has an exciting opportunity for an Toolroom Utility Support Technician to join our MGS Richfield Manufacturing team. The Toolroom Utility Support Technician is responsible for ensuring supplies, equipment, and facilities are properly...
MGS Mfg. Group
Richfield, WI4 days ago $22.5 - $30 per hour
...Level 2 Support Technician At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Level 2 Support...Hourly payMinimum wageLong term contractLocal areaDay shiftExcell
Allenton, WI1 day ago- ...to downtime or production disruptions. -Employ specialized technical knowledge to perform predictive maintenance tasks, including... ...minimize production interruptions. • Facility Maintenance Support -Contribute to general facility maintenance tasks beyond equipment...Full timeTemporary workShift workNight shift
Alpla Inc.
Jackson, WI9 hours ago - ...Collaborate with business partners to gather and understand reporting requirements and translate them into scalable technical solutions. Support data analysis projects through data gathering, validation, cleansing, and reporting Respond to ad hoc reporting requests...Work at officeRemote workMonday to Thursday
Kohl's
Menomonee Falls, WI1 day ago - E.H. Wolf & Sons is seeking a mechanically inclined Field Service Technician in Slinger, WI, to install, maintain, and troubleshoot fuel pumps and lubrication systems. Responsibilities include mechanical inspections and repairs, completing service reports, and required ...
- E.h.-Wolf- in Slinger, WI is looking for a Field Service Technician to install, service, and maintain fuel pumps, tanks, meters, and lubrication systems at customer locations. Candidates should possess a high school diploma and have at least 2 years of relevant experience...
- ...practices. Key Responsibilities Lead complex analyses to support strategic and operational decisions Develop and maintain dashboards... ...-solving skills ~ Ability to clearly communicate insights to technical and non-technical audiences Preferred Experience...
Continuus Technologies
Germantown, WI1 day ago - ...requirements using existing system functionality and provides excellent support to UM, Claims Operations, Underwriting, and Dental Management... ...and maintain configuration data. Consults on system/technical aspects of new business implementations and core system...Temporary workWork experience placement
DentaQuest
Grafton, WI3 days ago - ...Role Summary The Junior Data Analyst supports data collection, analysis, and reporting efforts to help teams make informed business... ...thinking Ability to communicate findings clearly to non-technical audiences Preferred Skills Exposure to Python or R Understanding...
Continuus Technologies
Germantown, WI1 day ago $18 - $21 per hour
...first year earnings ~ Company vehicle to take home with gas card provided upon route assignment ~ Ongoing paid training to support continuous improvement ~ Career opportunities to grow and advance in the company and improve compensation ~ Competitive pay with...Hourly payOrkin
Jackson, WI5 days ago$109.43k - $136.79k
...External applications will be accepted on a rolling basis while the position remains open. Responsibilities & Qualifications Supports business operations by analyzing requirements. Assesses current practices, collects information and analyzes industry trends to...Full timeTemporary workWork at officeLocal areaRemote workFlexible hoursWest Bend Mutual Insurance Co.
West Bend, WI5 days ago- ...and data architecture within SimCorp Partner with investment, operations, and technology leaders on transformation initiatives Support roadmap development and delivery execution Required Qualifications Hands-on experience using SimCorp Dimension in...
Continuus Technologies
Germantown, WI5 days ago - ...enriching both our teammates and the communities we serve. Nucor supports its teammates with top-tier benefits like Medical, Dental,... ..., Scholarships and more. Basic Job Functions: The Parts Specialist I role requires timely processing of all parts orders in an...Work at officeRemote work
Nucor Steel Auburn
Jackson, WI2 days ago - ...efficiency, and meaningful personal connections define every day, enriching both our teammates and the communities we serve. Nucor supports its teammates with top-tier benefits like Medical, Dental, Vision, and Disability Insurance, 401K and Roth accounts, Profit...Monday to FridayShift work
Nucor Steel Auburn
Jackson, WI2 days ago - ...enriching both our teammates and the communities we serve. Nucor supports its teammates with top-tier benefits like Medical, Dental,... ...Job Functions: SUMMARY: The Shipping/Crating Specialist is responsible for packing product into pre-cut crates for domestic...Monday to FridayShift work
Nucor Corporation
Jackson, WI2 days ago - ...Looker, etc.) ~ Strong statistical reasoning and analytical problem-solving skills ~ Proven ability to communicate insights to technical and non-technical audiences Preferred Experience Experience with Python or R for analysis Familiarity with data modeling...
Continuus Technologies
Germantown, WI1 day ago - Role Overview The Principal Data Analyst is a strategic analytics leader and subject‑matter expert who shapes how data is used across the organization. This role leads the most complex, high‑impact analyses, defines analytical standards, and partners with executive leadership...
- ...Business Analyst with strong investment operations experience to support process design, data mapping, and platform modernization... ...operational challenges, translating business requirements into technical solutions, and contributing to enterprise transformation initiatives...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Specialist I. Be the first to apply!
