EPIC SERVICE DESK ANALYST, FCH - EPIC SERVICE DESK

Overview Discover. Achieve. Succeed. #BeHere Location: US:WI: MENOMONEE FALLS at our WOODLAND PRIME 400 facility. This job is REMOTE. Details FTE: 1.000000 Standard Hours: 40.00 Shift: Shift 1 Shift Details: 9:30am - 6:00pm CST Holidays : 8am - 4:30pm CST • Weekends : Saturday 8am-12pm CST Job Summary This position is responsible for supporting end-users who are having any problem with Froedtert Health’s Epic System. The Epic Service Desk has the responsibility to take calls timely & professionally, troubleshoot across 50+ Epic modules, create detailed tickets, strive for first contact resolution, triage tickets when appropriate to correct IT teams, actively engage & use resources across IT teams, and manage ticket queues assigned/unassigned. The Epic Service Desk also assists the IT Service Desk in overflow calls for basic troubleshooting, warm transfers, and ticket creation. Work with Epic Service Desk leadership for role specific responsibilities & accountabilities. Participates in on-call rotations & support. Experience A minimum of 3 years of relevant Epic Service Desk customer service experience is required. This experience should include multiple Epic modules troubleshooting and support. Highly efficient across Epic modules, preferred. Experience with healthcare business processes and associated applications/software is preferred. Education Knowledge of computer/network principles at a level normally acquired through completion of an Associate degree in a relevant technology field or acquired through a combination of education and experience is required. Special Skills Time management, professionalism, big picture, communication, work collaboratively in a team environment. Compensation, Benefits & Perks Pay is expected to be between: (expressed as hourly) $24.05 - $38.48. Final compensation is based on experience and will be discussed with you by the recruiter during the interview process. Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following: Paid time off Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities Academic Partnership with the Medical College of Wisconsin Referral bonuses Retirement plan - 403b Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics Employee Assistance Programs, Adoption Assistance, Healthy Contributions, View email address on click.appcast.io, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation. Equal Opportunity We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at View phone number on click.appcast.io. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at View phone number on click.appcast.io. We will attempt to fulfill all reasonable accommodation requests. #J-18808-Ljbffr