IT Help Desk Supervisor

IT Help Desk SupervisorLocation: Bismarck, ND or Fargo, NDEmployment Type: Full-TimeAbout UsAt Cornerstone Bank, we do more than banking – we build relationships, embrace bold ideas, and empower our people. We value positivity, teamwork, continuous learning and the freedom to make smart decisions. We're driven by innovation, honesty, and a deep respect for our customers' time and trust.What You'll DoThe IT Help Desk Supervisor bridges the gap between frontline IT technicians and business stakeholders. The role focuses on optimizing support efficiency, enforcing Service Level Agreements (SLAs), and cultivating a customer-first support culture.What We're Looking ForDemonstrated leadership and management skillsExcellent verbal and written communication skillsAbility to identify and resolve computer system malfunctions and operations problemsAbility to work a flexible schedule and travel as requiredBackground & ExperienceAssociate's degree in Computer Information Technology or a related field, or 6 years of Help Desk experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.Why Join UsPeople-first culture with real responsibilityAn innovative approach to bankingDevelopment opportunities for continual growthCompetitive Pay and a Comprehensive Benefits ProgramIncentive Compensation PlanReady to make a difference? Apply now and bring your best to Cornerstone Bank.Pre-employment background and credit screening are required for this position.EOE, Including Disability/Vets Cornerstone Bank