Data Collection & Customer Support Specialist

We are seeking a highly disciplined Data Collection and Customer Support Specialist to join our client's secure Data Office. This dual-purpose role requires an individual who can balance high-volume data collection and customer inquiries while strictly maintaining the security and safety protocols of a controlled environment. Core Responsibilitie sData Management : Execute precise data collection, entry, and verification workflows inside the client’s data office

• Customer Support : Resolve inbound customer service inquiries via approved, secure communication channels
• Incident Escalation : Identify operational anomalies and utilize strong escalation skills to alert senior management
• Safety & Documentation : Maintain detailed logs of safety compliance, system checks, and operational documentation
• Protocol Adherence : Follow rigid workflows to ensure data integrity and zero security leaks
• Key Requirements & Working Conditio

nsSecurity Clearanc e: Proven ability to work efficiently in high-security, restricted-access environment s.Device Polic y: Must be comfortable working in a strict, controlled, no-phone/no-personal-device work zon e.Schedulin g: Flexibility to work rotational and overlapping shifts to support 24/7 data operation s.Confidentialit y: Absolute commitment to signing and upholding strict non-disclosure agreements (NDAs) and safety protocol s.Qualifications & Experie nceCommunicati on: Exceptional verbal and written communication skills with a focus on professional escalati on.Compliance Backgrou nd: Direct experience handling safety compliance and official operational documentati on.Technical Aptitu de: Experience with data entry tools, customer ticketing software, and secure databas es.Adaptabili ty: High resilience and focus when executing repetitive, high-accuracy data tasks under tight securi #J-18808-Ljbffr Covetus