Client Support Specialist

Job Overview The Client Support Specialist is a client‑facing position that works as a member of a team to implement, configure, and maintain client data ingestion, surveying, and reporting throughout the lifecycle of the client’s partnership with Press Ganey. Responsibilities Work within the Client Support team to address client data, surveying, and reporting requests. Facilitate the integration of business owner needs and translate operational needs and workflow into system specifications and configuration requirements. Capture client requirements to appropriately configure products to meet client needs. Offer clients best practice workflow design and associated application configurations. Use tools to configure, test, and validate all patient experience products. Be responsible for client support throughout the implementation or ongoing support cycle. Prioritize workload and manage timelines to meet client target dates for projects and implementations. Serve as first‑level support to triage, troubleshoot, and find the right expert to quickly resolve client requests. Troubleshoot and resolve any issues while appropriately escalating to next‑level support or manager as needed. Qualifications 1–2 years of relevant experience in information technology, health care, client‑facing project management or operations role. Experience working at or with health systems. Excellent written and verbal communication skills. Excellent analytical, organizational and problem‑solving skills. Strong attention to detail. Proficiency with Microsoft Office (Excel, Word, Outlook, etc.). Ability to handle stressful situations. Bachelor’s degree in economics, computer science, or a related field is preferred. Working Conditions Work may require hours beyond regular business days to meet client needs. Compensation The expected base salary for this position ranges from $50,000 to $54,000. Successful candidates are eligible for a discretionary bonus in addition to a competitive benefits package. All information will be kept confidential according to EEO guidelines. Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and is committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, or basis of disability. Our privacy policy can be found here: #J-18808-Ljbffr