Sr Operations Manager, Repair

On-site Operations Management Full-Time Requisition #: SROPE004827 Description CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than20,000 employeesworldwide. Responsible for overseeing and coordinating all operational activities within the warehouse. This position will include focuses on optimizing efficiency, productivity, and profitability across various departments. Responsibilities: Oversight of multiple departments and functional areas within the branch to ensure smooth day to-day operations. Management of approximately 150 temporary and full time associates. Providing regular reports and updates to senior management on the performance and progress of operational initiatives. Align department goals with financial objectives (revenue, OpEx, Gross Margin %, NIAT %, etc.). Communicates effectively with Corporate management and customers to ensure adherence to Service Level Agreements (SLAs), meeting customer expectations, and promptly resolving any issues that may arise. Develop and implement operational policies, procedures, and standards to streamline workflow, improve productivity, and enhance overall efficiency. Responsible for overseeing and managing the financial performance, including participating in daily P&L calls with Corporate management Monitor inventory levels, track stock movements, and optimize inventory management processes to minimize stock outs, overstock, and inventory holding costs. Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations. Lead and motivate warehouse staff, providing guidance, training, and performance feedback to foster a positive and high-performing team culture. Collaborate with cross-functional teams, such as logistics, procurement, and customer service, to coordinate warehouse operations and address customer needs and requirements. Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment. Provide the next level of support for escalated issues during work shifts. Collaborates with Corporate to facilitate escalations involving corporate resources (IT, network, etc.) for troubleshooting or process improvement purposes. Utilize warehouse management systems (WMS) and other technology tools to track inventory monitor performance metrics, and generate reports for analysis and decision-making. Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors. All other duties assigned, based on the business the warehouse supports. Required Skills and Experience: 5-7+ years of management experience (preferably in a high-volume, fast-paced production, manufacturing, distribution, warehousing or service environment) including experience working with P&L/budgets. Demonstrates a track record of driving operational excellence and delivering measurable results. Exceptional leadership and interpersonal skills, adept at skillfully communicating, inspiring, and exerting influence across all levels of the organization. Strong problem-solving abilities and decision-making skills, with a strategic mindset and a focus on results and continuous improvement. Advanced understanding of Project Management principles and the criticality of deadline prioritization. Highly skilled in effectively managing a challenging workload, prioritizing tasks, and consistently meeting deadlines Strong analytical and numerical skills, with the ability to analyze data, identify trends, and make data-driven decisions. Proficiency in warehouse management systems (WMS), inventory control software, and MS Office. Familiarity with OSHA regulations and standards Preferred Skills and Experience: Experience working with UKG and Kronos. Experience in supervising temporary staff. Technical background. Educational Requirements Bachelor's degree preferred in a related field or equivalent work experience. Physical Demands and Working Conditions Warehouse environment You will love working in our family-oriented company! When you join our family, you will enjoy perks such as: Weekly pay every Thursday Monthly Incentive Bonus Positive, team-oriented, inclusive workplace Health insurance Vision insurance 401(k) Life insurance Disability insurance Employee assistance program Flexible spending account Work Authorization United States (Required) Must be 18 years of age CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination. This position does not qualify for visa sponsorship. As part of our hiring process, we may use automated decision tools to assist in evaluating candidate qualifications, skills, and experience against job requirements. These tools are designed to support—not replace—human judgment. Final hiring decisions are made by our hiring team. We are committed to equal employment opportunity and regularly review our hiring processes, including automated tools, to support fairness and reduce the risk of unintended bias. You may request an alternative evaluation method or accommodation by contacting View email address on click.appcast.io . Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr CTDI