Beverage Service Supervisor

Job Requirements

Starting Pay Range: $45,000-55,000/yearly (non exempt)

Flex Shift

Step into the exciting world of hospitality as a Beverage Floor Supervisor and elevate our guests' experiences to new heights! In this dynamic role, you'll oversee a talented team of Bartenders, Barbacks, and Beverage Servers, ensuring smooth operations and exceptional service in a fast-paced, high-volume environment. Your expertise and passion for the beverage industry will shine as you mentor staff, maintain quality standards, and contribute to the vibrant energy of our casino's Food & Beverage operations. If you're ready to lead with style and make a lasting impact, this is your opportunity to thrive!

What does a Beverage Floor Supervisor do?

• Supervises all Bartenders, Beverage Porters, Beverage Servers and Casino Area Attendants.
• Demonstrate the ability to deliver informative and professional "Team Talk's", ensure staff has the information they need for their shift.
• Enforces the departmental dress code policies at all times. Will be sure that every beverage team member is in proper uniform with approved footwear, has a name tag and is properly groomed.
• Ensures that every bar on the beverage floor including service bars are stocked with all the necessary products. Each bar is clean and visibly appealing to all guests. Makes sure that all bars are open and closed properly on time each and every day.
• Takes responsibility for ensuring employees are trained/developed in Beverage Operations and monitors business flow to develop efficient training, break and shift schedules.
• Trains all staff on how to receive sales slip reports in a timely manner and in the process of declaring tips.
• Regularly monitors the cleanliness of the casino floor, self-serve stations, service bars, cash bars, liquor storage rooms and the south pump room. Will ensure that casino floor is free of empty bottles, cups, trash and dirty ashtrays.
• Regularly completes and signs for all stock requisitions and continually monitors inventory levels. Will communicate with Beverage Inventory Coordinator and inform them of out of stock or slow moving product. Always inform the coordinator if a product is transferred from beverage to another outlet.
• Maintains working knowledge of Beverage Operation's internal functions, controls and software updates and takes the initiative to convey pertinent information to employees regarding policy changes.
• Demonstrates working knowledge and the ability to effectively use Virtual Roster and the BOSS drinking ordering system.
• Consistently demonstrates outstanding guest service skills and always acknowledges guests and works to engage in conversation with them.
• Consistently maintains a professional and courteous demeanor. Will maintain confidentiality in communicating with other departments. Notifies Beverage Manager or Beverage Operations Manager if there is a question or concern with another department.
• Demonstrates an understanding of PAF and administrative procedures; accurately tracks and records LOAs, vacation time, early out's, call-outs and special requests. Will keep AS400 updated being sure all staff are properly clocked in and out.
• Will assist any beverage team member as needed to ensure we are proving superior guest service.
• Effectively monitors and trains all beverage team members on TSRC alcohol compliance. Will report any situations that involve the responsible service of alcohol to the Beverage Manager and Assistant Beverage Manager.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Work Experience

To be successful as a Beverage Floor Supervisor, you'll need:

• High School Diploma or High School Equivalency Diploma required. College degree or some level of secondary education preferred.
• Previous F&B or supervisory experience required.
• Above average verbal and written communication skills required.
• Must possess computer skills with knowledge of Microsoft Office.
• Must possess outstanding guest service skills.
• Previous money handling experience with basic math skills required.
• Ability to organize/prioritize and complete multiple tasks simultaneously.
• Ability to make decisions in a fast-paced environment and accommodate a flexible work schedule.
• Must be able to stand/walk for long periods of time and lift up to 100 lbs.

What we value:
• Positivity - Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
• Growth Opportunities - We offer a successful journey, including hands-on training and support to advance your career.
• Empowerment - We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits

Why choose Turning Stone Resort Casino?

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career-building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Why You Will Appreciate Us:

At Turning Stone Enterprises, we prioritize the well-being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work-life balance support includes paid time off, paid holidays, and team member assistance programs. We're also committed to wellness, with various programs and an upcoming 5,000-square-foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you're starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!