Service Appointment Coordinator

Service Appointment Coordinator

Maplewood Toyota | Maplewood, MN Full-Time | In Person $17.00$21.00 per hour

Join a team people trust

Since 1982, Maplewood Toyota has been a trusted name in the Twin Cities. We take pride in delivering an exceptional customer experience, and that starts with the people on our team.

We are looking for a dependable, upbeat, and customer-focused Service Appointment Coordinator to support our service department through proactive customer outreach, appointment scheduling, and retention efforts. If you enjoy helping people, staying organized, and working in a fast-paced environment where communication and follow-through matter, this could be a great fit.

What you'll do

As a Service Appointment Coordinator, you will play an important role in helping customers stay connected to our service department. This position focuses heavily on outbound follow-up, appointment setting, and customer retention, while also assisting with inbound scheduling and customer inquiries as needed.

You will help create a smooth, professional, and welcoming customer experience by reaching out to customers regarding maintenance, repairs, recalls, and recommended services, while ensuring they are connected to the right dealership resources.

Responsibilities

• Make outbound calls to customers to schedule service appointments and support retention efforts
• Follow up with customers regarding maintenance, repairs, recalls, declined recommendations, and other service needs
• Re-engage customers who have not yet scheduled or completed recommended service work
• Answer inbound customer calls professionally and efficiently as needed
• Schedule service appointments accurately for maintenance, repairs, recalls, and other recommended services
• Respond promptly to customer inquiries by phone, email, and web inquiry channels
• Provide basic service information and direct customers to the appropriate department when needed
• Accurately document customer communication in CRM and dealership systems
• Work closely with teammates, service staff, and management to support a seamless customer experience
• Participate in team meetings, coaching, and process improvement efforts

What we're looking for

We're looking for someone who is friendly, organized, professional, and comfortable with a high level of phone communication and follow-up activity.

Qualifications

• Previous customer service experience required
• Strong communication skills, both verbal and written
• Comfortable spending much of the day on the phone
• Confident making outbound calls and speaking with customers professionally
• Strong computer skills and ability to learn new systems quickly
• Excellent multitasking, organization, and time management skills
• Positive attitude and team-oriented mindset
• Dependable, professional, and eager to learn

Preferred experience

• Call center experience
• Appointment setting or follow-up experience
• Customer retention, sales support, or customer outreach experience
• Automotive or dealership experience

Why join Maplewood Toyota?

• Established, reputable dealership with a strong local presence
• Supportive team environment
• Opportunity to grow your skills in a fast-paced automotive setting
• Stable full-time position with benefits

Benefits include

• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Health savings account
• Life insurance
• Paid time off
• Employee discount

Schedule

• 8-hour shifts
• Evening shift required
• Weekend availability required

Equal opportunity employer

Maplewood Toyota is an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.