Service Writer

Service Writer OpportunityBrabazon is looking for a full-time Service Writer to join our team! You will be responsible for writing service proposals for all branches, as well as working closely with the Service Managers and Coordinators to keep the Service Departments running efficiently.This job is for you if you:Want fulfilling work that allows you to provide customers with what they needHave high energy and are a strong team playerAre self-motivated and responsive to customer needsEnjoy working in a fast-paced environmentMinimum Requirements:High School Diploma or GED equivalentSome technical customer service experience or strong mechanical aptitudeIntermediate computer skills with Microsoft Word, Excel, and Outlook, and CRMPhysical Requirements:Ability to regularly lift and/or move up to 50 poundsAbility to work in industrial environment with continuous walking, bending, reaching, climbing, and kneelingYou will be successful in this role if you:Communicate professionally and courteouslyHave excellent customer service and organizational skillsAre thorough and resourcefulMaintain a strong attention to detail and can multi-task and prioritizeYour daily work in this role will include:Gathering Parts Information in preparation of writing service quotes.Calculating service quote total pricing.Writing service quotes from Templates provided. Share pricing calculation & service quotes with applicable Branch Service Manager.Your secondary duties in this role will include:Opening work orders for Local Service Branch jobsPreparing Local Branch service orders and ensuring required parts are available for Service TechniciansAnswer incoming phone calls for the local Service BranchBilling and maintaining open order reportMaintaining service schedule for the Service CenterAs you progress in this role, there will be opportunities for personal growth and development. Our goal is to provide a challenging and motivating work experience for all our team members.At Brabazon, you are part of a family. Owned and operated by family since the beginning, we want to preserve that supportive family feel for everyone on the team. We value and care about our team members. We respect everyone's need for work-life balance, because we too have important personal and family responsibilities. We strive to be owners who are down-to-earth and approachable. We work right alongside our team members, doing our part like everyone else so that we as a team can meet the needs of all the customers who are depending on us.We are proud of and passionate about:Being a team of experts in our industry who always put the customer firstHaving a growth mindset, continually innovating and utilizing up-to-date technologyEnsuring a friendly, respectful and safe work environment that emphasizes team collaborationBenefits you will receive include health, dental, vision, life and disability insurance, flexible spending account, PTO, holiday pay, and a 401(k) program with a 100% employer match on the first 3% and 50% match on the next 2%.